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Displaying 281-290 of 621 items.
The Canadian Transportation Agency launches consultations to strengthen air passenger protection
Related content Consultation on proposed changes Consultation Paper Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 July 11, 2023 – Gatineau, QC – Canadian Transportation Agency Today, the Canadian Transportation...
News | 2023-07-11
Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Related content What We Heard News Release Consultation Paper Submissions Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 The Canadian Transportation Agency (CTA) is publishing a summary of comments...
Consultation | 2023-11-15
Strengthening Air Passenger Protection in Canada
Related content News Release What We Heard Consultation on proposed changes Consultation Paper Air Passenger Protection Regulations Budget Implementation Act, 2023 Backgrounder Introduction The Air Passenger Protection Regulations (APPR) came...
Web page | 2023-09-30
The Canadian Transportation Agency issues administrative monetary penalty to WestJet for contraventions of the Accessible Transportation for Persons with Disabilities Regulations
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process
1. Purpose (1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. (2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply. (3) This guideline applies to all...
Web page | 2023-09-30
Air travel complaints per 100 flights – by airline – July 2022 to September 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08
Lynx Air passengers - Important information about cessation of air operations
If you are affected by Lynx Air's cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who are stranded or who have purchased a ticket for future travel with Lynx Air should contact their travel agent or transportation provider as soon as...
News | 2024-02-27
Consultation on proposed amendments to the Air Passenger Protection Regulations (APPR)
The Budget Implementation Act, 2023, which was passed on June 22, 2023, modified the Canada Transportation Act (the Act), requiring updates to the Air Passenger Protection Regulations (APPR). As per the Act, proposed amendments were drafted after consultation with the Minister of Transport. On...
Consultation | 2025-03-07
Licences and charter permits
Air licence The Agency is the authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from...
Web page | 2026-01-20
CTA 101 - Launch of new air passenger protection website
February 3, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) launched its newly redesigned Air Passenger Protection website. The upgraded platform represents a significant step forward in the CTA’s ongoing commitment to provide clear, accessible information about the protections...
News | 2026-02-03

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