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Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.
The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2026-01-06
Notice:
This page presents a previous version of the Accessibility Plan. The current version of the plan is available here: Accessibility Plan 2026-2028
Read the PDF (474 KB)
Watch the ASL video
1. Plain Language Summary of the Plan
ASL version of Plain Language Summary of...
Publication | 2022-12-23
Contents
Proactive Disclosure Public Servants Disclosure Protection Act Access to Information and Privacy
Proactive Disclosure
The Government of Canada is working hard to enhance the role of Parliament and the proactive disclosure of information so that Canadians are better able to hold...
Web page | 2025-06-06
Main
Menu Agency
Overview Organizational structure
and branch overview Corporate
reports Industry
trends Other relevant
information
Media scan: CTA current issues
Air - media scan
1.1 Air Passenger Protection complaints processing
Canada's transport regulator hasn't...
Web page | 2021-09-27
Message from the Chair and Chief Executive Officer
On June 1, 2021, I was appointed Chair and CEO of the Canadian Transportation Agency (CTA). I feel honoured to head this national institution given its history and the essential role it plays in the transportation system.
Like for all...
Publication | 2021-12-02
Canadian
Transportation
Agency
Download PDF
Table of contents
Message from the Chair and CEO
About the CTA
Pandemic impacts trends
Providing consumer protection for air passengers
Protecting the fundamental right of...
Publication | 2021-12-06
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.
You may also contact the...
Web page | 2025-05-14
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2018-06-20
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2020-11-04
Canadian
Transportation
Agency
Download PDF
Table of contents
Message from the Chair and CEO
About the CTA
Transportation industry trends
Legislative developments
Key CTA initiatives
Determinations and...
Publication | 2020-11-04
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