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Plain language summary
A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available.
1. Purpose
This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system.
The...
Web page | 2023-12-21
Part 1 – Introduction
1.1 Context of the Guidelines
The Canada Transportation Act (Act) provides a framework for railway companies under federal jurisdiction to transfer or discontinue railway lines provided certain procedures are followed.
The Act also sets out a process that must be followed...
Publication | 2023-12-11
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal with the powers of a superior court. It operates within the context of the very large and complex Canadian transportation system.
The Canada Transportation Act includes the National Transportation...
Web page | 2023-12-20
(1) On or about October 20, 2023, at Toronto Pearson International Airport, Air Canada failed to permit a person with a disability (4PHJJX) to board in advance of other passengers, on flight AC127, when the person had requested assistance with boarding, locating their passenger seat or cabin,...
Enforcement Actions | 2023-12-13
(A) On or about June 28, 2023, Air Greenland A/S operated an air service using a Dash 8 type aircraft bearing registration OY-GRH from Nuuk, Greenland (GOH) to Iqaluit, Nunavut (YFB) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening...
Enforcement Actions | 2023-12-13
(A) On or About May 23-24, 2023, in the City of Calgary, Alberta, the Canadian Pacific Railway Company, contravened subsection 95.3(1) of the Canada Transportation Act, as it did not comply with Agency order 66-R-2014, made under subsection 95.3(1) of the Canada Transportation Act, which directed...
Enforcement Actions | 2023-12-14
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (...
Enforcement Actions | 2023-12-19
(A) On or about August 30, 2023, Air Canada failed to provide assistance services, on the request of a person with a disability (2DIAUJ) and without delay, to assist the person with disembarking flight AC1058, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-12-21
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for...
Enforcement Actions | 2023-12-28