Agency site
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Service standards
Service Standards of the Agency
Service standards for Air Service Licences Issued
Fiscal year 2020–2021
Fiscal year 2019–2020
Fiscal year 2018–2019
Air travel complaints per 100 flights – by airline
Air travel complaint...
Web page | 2026-04-15
The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2026-01-07
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.
The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2026-01-06
On this page
At a glance
From the Chair and Chief Executive Officer (CEO)
Plans to deliver on core responsibilities and internal services
Core responsibility 1: Independent regulatory and dispute-resolution services for transportation providers and users
Internal...
Publication | 2026-03-13
On this page
Future‑Oriented Statement of Operations (unaudited)
Notes to the Future‑Oriented Statement of Operations (unaudited)
1. Methodology and Significant Assumptions
2. Variations and Changes to the Forecast Financial Information
3. Summary of Significant Accounting...
Publication | 2026-03-30
April 30, 2026 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.9864 and the Canadian Pacific Kansas City (CPKC) Railway...
News | 2026-04-30
May 29, 2026 – Gatineau, QC – Canadian Transportation Agency
As the Canadian Transportation Agency (CTA) marks National AccessAbility Week, I am proud to reflect on the progress we have made together and on the work that continues to guide us toward a barrier-free national transportation system....
News | 2026-05-29
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system.
The...
Web page | 2026-06-01
Determination A-2026-31 (Determination) issued in respect to exemptions sought from certain requirements of the Canada Transportation Act (CTA) and the Air Transportation Regulations (ATR) for air carriers to set out, publish and file their tolls (fares, rates and charges).
On February 25, 2026,...
News | 2026-06-03
Fred Gaspar
Vice-Chair
Fred Gaspar was appointed Vice-Chair of the Canadian Transportation Agency (CTA) in June 2026.
Fred joins the CTA from NAV CANADA where he served as Vice President and Chief Stakeholder Relations and Communications Officer. Prior to that role, Fred was...
Web page | 2026-06-02