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On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with...
Enforcement Actions | 2026-03-30
(A) On or about April 26, 2024, United Airlines, Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby...
Enforcement Actions | 2026-04-01
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 4 violations, failed to make available, in simple, clear and concise language, on a...
Enforcement Actions | 2026-04-02
(A) On or about March 23, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Roatan (HRO), Honduras, to London (YXU), Canada, using
an aircraft bearing registration N85LJ. This flight was not authorized by the terms and...
Enforcement Actions | 2026-04-10
(A) On or about March 16, 2026, Pakistan International Airlines Corporation referred to a third-party charge in an advertisement on their website www.piac.com.pk by a name other than the name under which it was established, thereby contravening section 31 of the APPR.
(B) On or about March 16,...
Enforcement Actions | 2026-05-07
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed the following 11 violations, did not provide the prescribed compensation requested by the passengers...
Enforcement Actions | 2026-05-28
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd., Inc. has committed the following 14 violations, did not provide passengers with the minimum compensation referred to...
Enforcement Actions | 2026-05-28
On or about October 10, 2025, Air India Limited failed to provide to the passengers, affected by the delay of flight AI188, scheduled to depart on October 10, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for...
Enforcement Actions | 2026-06-03
On or about October 9, 2025, at Edmonton International Airport (YEG), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F8 821, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2026-06-05
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Aer Lingus Limited has committed the following 2 violations, failed to make available, in simple, clear and concise language, on a...
Enforcement Actions | 2026-06-17