Agency site
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Notice Requirements - Air Passenger Protection Regulations
New signage requirements effective December 15, 2019.
Source: A Guide Communicating Key Information to Passengers: A Guide.
For their flights to or from an airport in Canada, airlines must ensure that the standard notices are...
Web page | 2019-12-09
2019-2020
(year to date)
2018-2019
2017-2018
2016-2017
2015-2016
Notice of Violation - with Administrative Monetary Penalty
13
16
28
15
10
Total number of violations found Note 1
188
49
63
42...
Web page | 2020-01-08
Please note that the deadline has been extended to February 28, 2020
Audio version (full text)
Phase II – Consultation on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
Contents, Introduction, Purpose, Next Steps
Part 1: Small Transportation Providers...
Web page | 2020-01-13
Please note that the deadline has been extended to February 28, 2020
Audio version
Alternate formats
Please note that the Consultation paper: Phase II of the ATPDR is available in alternate formats
Web page | 2020-01-16
Audio version (full text)
Phase II – Consultation on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
Contents, Introduction, Purpose, Next Steps
Part 1: Small Transportation Providers
Part 2: One Person, One Fare for International Travel and Small...
Web page | 2020-01-16
Background
The Canadian Transportation Agency (CTA) opened an inquiry into complaints from air passengers alleging that airlines were not accurately communicating the reasons for flight delays or cancellations.
The inquiry focused on 567 complaints involving flights operated by Air Canada,...
Web page | 2020-02-21
During these difficult times, the Canadian Transportation Agency (CTA) continues to maintain its normal operations while our employees practice social distancing. Our dedicated employees are working remotely and are available through electronic means to provide service. You can continue to request...
Web page | 2020-03-25
Decision No. 33-AT-A-2019
INTERPRETIVE Decision – Applications made pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA).
On June 21, 2019 the CTA issued an interpretive decision (33-AT-A-2019) to inform passengers, transportation service providers,...
Web page | 2020-06-22
Watch the ASL video
ASL version of Accessible transportation complaints help line
The disability community and persons with disabilities have tools available to help them exercise their right to an accessible transportation network. In support of the...
Web page | 2020-06-23
1. Purpose
This notice to industry outlines the Agency’s approach to considering applications for exemptions from the filing notice periods that apply to international air services, as set out in subsections 115(1) and 138(3) of the ATR.
2. Legislative references to the Canada Transportation Act...
Web page | 2020-07-17
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