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1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator.
We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users.
When disputes arise between transportation providers...
Web page | 2023-09-30
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
The Canadian Transportation Agency keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the...
Web page | 2023-09-30
Most air complaints are about a carrier failing to respect its tariff.
However, you can also file a complaint with the Agency if you believe that the terms and conditions of the tariff are unclear, unjust or unreasonable, or unduly or justly discriminatory.
How can I file an air tariff complaint...
Web page | 2023-09-29
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
Opening Remarks
Relevant Legislation
Committee Members
Follow-ups from EC discussion of May 15th
Opening remarks from...
Web page | 2023-09-15
Date: Tuesday, May 16th, 2023 Meeting Details
Time: 9:00am EST
Location: Room B45, Senate of Canada Building and by videoconference
Table of contents
Introduction
Opening Remarks
Relevant Legislation
Committee Members
Follow-ups...
Web page | 2023-09-15
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
External BIA lines
BIA summary document
BIA Qs and As
Cost Recovery
Backlog
Assessment of APPR
Amendments to the Act...
Web page | 2023-09-15
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
DRB Data
Accessibility Complaints Data
Comparison of CTA AMPs vs Other Organizations
Compliance Statistics
DRB Data...
Web page | 2023-09-15
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