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Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
Overview This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline. Context The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
Railway, Rail Shipper and Community Help Line
  1-877-850-7148 The Canadian Transportation Agency offers information, guidance and dispute resolution services about: level of service provided by railway companies to shippers rail noise and vibration railway crossings and other issues We can also help with shipper and...
Web page | 2022-12-08
Context - Summary of the evidence received by the Agency on ESAs in 2019
On June 25, 2020, the Canadian Transportation Agency's (CTA) new Accessible Transportation for Persons with Disabilities Regulations (ATPDR) came into force. They establish modern legally binding requirements for accessible services, technical standards for equipment, communications, training, and...
Web page | 2022-12-07
Departmental Results Report: United Nations 2030 Agenda for Sustainable Development and the Sustainable Development Goals
UN Sustainable Development Goals (SDGs) Goal 12. Ensure sustainable consumption and production patterns 2021‒22 Planned initiatives The CTA will continue to take action to embed environmental considerations into public procurement, in accordance with the federal Policy on Green Procurement....
Web page | 2022-12-02
Departmental Results Report: Gender-based analysis plus
Section 1: Institutional GBA Plus Capacity The Agency continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core values are...
Web page | 2022-12-02
Agency-approved cost of capital rates for other regulatory purposes
Canadian National Railway Company (CN) Year Long-Term Debt Rate Deferred Taxes Rate Common Equity Pre-Tax Cost of Capital Pre-Tax Weighted Rate 2022 4.24% 0.00% 9.68% 5.75% 2021 4.04% 0.00% 7.79% 4.99%...
Web page | 2022-11-29
Agency-approved cost of capital rates for the Volume-Related Composite Price Index
The Agency determines the cost of capital rates to be used for the development of the Volume-Related Composite Price Index, under subsection 151(1) of the Canada Transportation Act. The rates are approved each year in March for the upcoming crop year (August 1 - July 31). Canadian National...
Web page | 2022-11-29
Certificates of Fitness for federally-regulated railways
The Agency issues certificates of fitness to parties intending to construct or operate a railway under federal jurisdiction once it determines that adequate liability insurance is in place. It can also modify, suspend or cancel a valid certificate to reflect changes to rail operations....
Web page | 2022-11-28
Members Code of Conduct
A. CONTEXT Mandate of the Agency The Canadian Transportation Agency (Agency) is an independent, quasi-judicial, expert tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The Agency has three core...
Web page | 2022-11-24
Accessible transportation Guidance and Resources
Featured resources Best Practices for Indoor Relief Areas for Service Dogs in Terminals New International Working Group on Special Service Request Codes New Take charge of your travel:...
Web page | 2022-11-07

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