Publications
The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables individuals to access or obtain copies of records of a government institution, subject to specific and limited circumstances under the ATIA. The ATIA complements other policies and procedures to make government information available to the public, such as open-government initiatives and proactive disclosure.
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their personal information held by institutions subject to the PA and to request corrections. The PA also establishes a legal framework governing the collection, retention, use, disclosure, processing, disposal and accuracy of personal information in the delivery of programs and activities of institutions subject to the PA.
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent and specific accessibility requirements for transportation service providers. The regulations cover many parts of the travel experience, including services, equipment, facilities, communications, training, and security and border screening.
A core mandate of the Canadian Transportation Agency (CTA) is to protect this right. Under Part V of the Canada Transportation Act, transportation service providers are required to ensure, up to the point of undue hardship, that barriers to persons with disabilities are removed, so those persons have equal access to the federal transportation network. The CTA’s roles are to make accessibility-related regulations and resolve accessibility-related disputes between travellers with disabilities and transportation service providers.
This guide explains:
- The services for which no advance notice is needed;
- The services for which a carrier can request advance notice, information and/or documents from a person with a disability;
- What kinds of documents or information a carrier may request from a person with a disability;
- How much advance notice a person with a disability must give when requesting services; and
- What a carrier must do if the traveller doesn’t provide advance notice, documents or information.
This guide explains:
- What kind of assistance operators and carriers must provide, including information to be published; and
- Curbside assistance tips for passengers.
This guide explains:
- What is considered to be a service dog;
- What kind of assistance transportation service providers must give to persons who travel with a service dog;
- What are the conditions associated with travelling with a service dog; and
- Travel tips for persons who travel with a service dog.
This guide explains :
- Who is considered to be a person with a disability due to a severe allergy;
- What kind of assistance carriers must provide to a person with a disability due to a severe allergy; and
- Travel tips for persons with disabilities due to severe allergies.
This guide explains:
- the accessibility of on-board entertainment equipment;
- services for passengers with disabilities who want to access on-board entertainment;
- publishing information on on-board entertainment services and any related conditions; and
- personnel training related to on-board entertainment.
This guide explains the obligations of transportation service providers:
- what information they must publish;
- their obligation to provide information in alternative formats; and
- more specific communication obligations related to:
- individual communication needs;
- telephone calls;
- websites;
- public announcements inside terminals; and
- automated self-service kiosks.