Displaying 61 - 70 of 182 publications

This guide offers tips on:

  • Making arrangements to receive help before your trip
  • Moving through the terminal, check-in, security and boarding
  • Planning for support persons, mobility aids, service dogs and allergies
  • Preparing for your onboard needs
  • Disembarking, clearing customs and arranging transportation
  • Resolving problems
2020-10-09 | Guides

This is a guide for landowners, road authorities, utility companies, and railways that want or have a railway crossing. It explains how to prevent and resolve disputes about building, maintaining, and paying for a crossing. The guide includes:

  • information for landowners who want to cross a railway line on or right next to their land, including the two types of such crossings;
  • information for road authorities, utility companies and railways about road and utility crossings, including how to create a crossings agreement and give us a copy; and
  • how the CTA can help resolve crossings disputes;
  • how to ask the CTA for its help, including what information to provide.

See also: Apportionment of Costs of Grade Separations: A Resource Tool and Railway Operation Compensation: A Resource Tool. Railways may also be interested in Railway Crossings of Other Railways: A Resource Tool.

2020-09-28 | Guides

The Quarterly Financial Report provides financial information for the quarter and fiscal year-to-date, as well as comparative financial information for the preceding fiscal year. The report also provides a statement outlining the results, risks and significant changes in operations, personnel and programs during the quarter.

This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a disability in the federal transportation network. It explains the approaches the Canadian Transportation Agency (CTA) uses in resolving accessible transportation complaints.

2020-08-26 | Guides

This guide explains:

  • What are tactile row markers;
  • Obligations of air, rail, marine (ferry) and bus carriers concerning:
    • Services for persons with disabilities who need assistance locating their seat; and
    • Technical requirements for tactile row markers on aircraft, trains, ferries and buses; and
    • Responsibilities of persons with disabilities who need assistance locating their seat.

A plain language summary of the Assistance for Locating Passenger Seats and Tactile Row Markers Guide is available.

2020-06-30 | Guides

This guide sets out:

  • Best practices broadly applicable to persons with disabilities; and
  • Best practices for interacting with persons who:
    • are blind or partially sighted;
    • have a communication disability;
    • are deaf-blind;
    • are Deaf, deafened or hard of hearing;
    • have an intellectual, cognitive or learning disability;
    • have an episodic disability;
    • have a mental health disability; and
    • have a mobility impairment.

A plain language summary of the Best Practices for Interacting with Persons with Disabilities Guide is available.

2020-06-30 | Guides

The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables individuals to access or obtain copies of records of a government institution, subject to specific and limited circumstances under the ATIA. The ATIA complements other policies and procedures to make government information available to the public, such as open-government initiatives and proactive disclosure.

2020-05-06 |

The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their personal information held by institutions subject to the PA and to request corrections. The PA also establishes a legal framework governing the collection, retention, use, disclosure, processing, disposal and accuracy of personal information in the delivery of programs and activities of institutions subject to the PA.

2020-05-06 |

This guide explains:

  • the accessibility of on-board entertainment equipment;
  • services for passengers with disabilities who want to access on-board entertainment;
  • publishing information on on-board entertainment services and any related conditions; and
  • personnel training related to on-board entertainment.
2020-05-01 | Guides

This guide explains the obligations of transportation service providers:

  • what information they must publish;
  • their obligation to provide information in alternative formats; and
  • more specific communication obligations related to:
    • individual communication needs;
    • telephone calls;
    • websites;
    • public announcements inside terminals; and
    • automated self-service kiosks.
2020-05-01 | Guides