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This is a guide for shippers. It explains:

  • shippers' right to railway service in Canada;
  • the level of service the railway must provide (adequate and suitable);
  • the two ways of getting service terms and a rate (contracts and tariffs);
  • the right some shippers have to interswitching (the transfer of freight between two railways) at a regulated rate; and
  • shippers' options for resolving disputes about service and rates.
2021-03-08 | Guides

The Quarterly Financial Report provides financial information for the quarter and fiscal year-to-date, as well as comparative financial information for the preceding fiscal year. The report also provides a statement outlining the results, risks and significant changes in operations, personnel and programs during the quarter.

Read the pdf (358 KB) Introduction The Crown has a duty to consult Indigenous peoples when it contemplates an action, such as a...
2021-03-01 | Guidelines

The Future-Oriented Statement of Operations provides information on the planned expenses and revenues for the current fiscal year and the next fiscal year. This statement has been prepared on the basis of government priorities and departmental plans as described in the Departmental Plan.

Read the pdf (380 KB) Introduction ASL version of this chapter   The Canadian Transportation...
2021-02-11 | Resource Tool

Departmental Plans are expenditure plans for each appropriated department and agency (excluding Crown corporations). They describe departmental priorities, strategic outcomes, programs, expected results and associated resource requirements, covering a three-year period beginning with the year indicated in the title of the report.

Read the pdf (446 KB) Air Passenger Protection Know your rights How to file...
2021-01-22 | Guides
Read the pdf (392 KB) Watch the ASL videos 1. Purpose ASL version of this chapter...
2021-01-22 | Guides
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file...
2021-01-22 | Guides