Publications

Displaying 31 - 40 of 248 publications
Alternate formats available PDF - Audio - ASL - LSQ Introduction ASL version of this chapter  ...
2021-02-11 | Resource Tool
Alternate format available PDF Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is...
Read the pdf (446 KB) 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely...
2021-01-22 |
Read the pdf (392 KB) Watch the ASL videos I. Purpose ASL version of this chapter...
2021-01-22 | Guides
Read the pdf (410 KB) 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay....
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Types and Categories of Flight Disruption: A Guide 1. Purpose This is a guide...
2021-01-22 |
Read the pdf (452 KB) 1. Introduction This is a guide explaining passenger rights and airline obligations in the event a...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Flight Delays and Cancellations: A Guide 1. Introduction This is a...
2021-01-22 |
1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to...
2021-01-22 | Guides