Publications

Displaying 11 - 20 of 232 publications
Future-Oriented Statement of Operations (Unaudited) For the year ending March 31   Forecast Results 2020- 21 Planned Results 2021- 22 Expenses...
Alternate formats available PDF - Audio - ASL - LSQ Introduction ASL version of this chapter  ...
2021-02-11 | Resource Tool
Alternate format available PDF Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is...
1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These...
2021-01-22 | Guides
1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to...
2021-01-22 | Guides
1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the...
2021-01-22 | Guides
1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a...
2021-01-22 | Guides
Read the pdf (392 KB) Listen to the audio version using the Readspeaker audio player located before the...
2021-01-22 | Guides