Publications
This guide explains:
- What is considered to be a service dog;
- What kind of assistance transportation service providers must give to persons who travel with a service dog;
- What are the conditions associated with travelling with a service dog; and
- Travel tips for persons who travel with a service dog.
This guide explains :
- Who is considered to be a person with a disability due to a severe allergy;
- What kind of assistance carriers must provide to a person with a disability due to a severe allergy; and
- Travel tips for persons with disabilities due to severe allergies.
This guide explains:
- the accessibility of on-board entertainment equipment;
- services for passengers with disabilities who want to access on-board entertainment;
- publishing information on on-board entertainment services and any related conditions; and
- personnel training related to on-board entertainment.
This guide explains the obligations of transportation service providers:
- what information they must publish;
- their obligation to provide information in alternative formats; and
- more specific communication obligations related to:
- individual communication needs;
- telephone calls;
- websites;
- public announcements inside terminals; and
- automated self-service kiosks.
This guide explains:
- Who is covered by the additional seating obligations;
- What kind of assistance carriers must give to passengers with disabilities who need additional seats;
- The One Person, One Fare requirement for domestic travel;
- The responsibilities of passengers with disabilities who need additional seats; and
- Travel tips for passengers with disabilities who need additional seats.
This guide explains:
- Which transportation service provider personnel must be trained;
- The topics that training programs must cover;
- Timelines for training;
- Supervision of untrained personnel;
- The duty to inform personnel of new developments impacting persons with disabilities;
- The preparation of training programs, including consultation with persons with disabilities; and
- The provision of information about training programs on request.
A plain language summary of the Personnel Training for the Assistance of Travelers with Disabilities Guide is available.
This guide explains:
- Services to assist travellers with disabilities during security screening;
- Security screening of travellers with disabilities travelling with an assistive device, mobility aid, support person, or service dog;
- Services to assist travellers with disabilities during the border clearance process; and
- Signage under the control of CATSA and CBSA.
A plain language summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency Guide is available.
This guide explains:
- What is considered to be a service dog;
- Carriers' obligations to transport service dogs;
- Factors to consider when determining the amount of floor space to transport service dogs; and
- The approximate amount of floor space required for service dogs.
This guide describes:
- What mobility aids and other assistive devices are covered by the ATPDR;
- Obligations of transportation service providers concerning:
- Services for travellers who use mobility aids and other assistive devices;
- The accessibility of transportation equipment and terminals for travellers who use mobility aids and other assistive devices;
- Publishing information on services and related conditions;
- Retaining information and documentation for future trips; and
- Personnel training.
- Responsibilities of travellers who use mobility aids and other assistive devices; and
- Tips for travellers who use mobility aids and other assistive devices.
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent and specific accessibility requirements for transportation service providers. The regulations cover many parts of the travel experience, including services, equipment, facilities, communications, training, and security and border screening.