Publications
Displaying 21 - 30 of 236 publications
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely...
2021-01-22 |
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Listen to the audio version
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2021-01-22 | Guides
I. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada,...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Types and Categories of Flight Disruption: A Guide
1. Purpose
This is a guide...
2021-01-22 |
1. Introduction
This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Flight Delays and Cancellations: A Guide
1. Introduction
This is a...
2021-01-22 |
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to...
2021-01-22 | Guides
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal...
2020-12-22 | Guides
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Introduction
This guide is for airlines licensed by the Canadian Transportation...
2020-12-14 | Guides