Publications

Displaying 21 - 30 of 236 publications
1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely...
2021-01-22 |
Read the pdf (392 KB) Listen to the audio version using the Readspeaker audio player located before the...
2021-01-22 | Guides
I. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada,...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Types and Categories of Flight Disruption: A Guide 1. Purpose This is a guide...
2021-01-22 |
1. Introduction This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights...
2021-01-22 | Guides
This guide has been archived. Please see the updated version of Flight Delays and Cancellations: A Guide 1. Introduction This is a...
2021-01-22 |
1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to...
2021-01-22 | Guides
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal...
2020-12-22 | Guides
Alternate format available PDF Introduction This guide is for airlines licensed by the Canadian Transportation...
2020-12-14 | Guides