Publications

The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the more formal, court-like decision-making process of the Agency

The purpose of this guide is to explain TSPs’ obligations under the Accessible Transportation Planning and Reporting Regulations with respect to the development of progress reports. In particular, this guide explains:

• The contents of progress reports;
• The preparation of progress reports, including consulting persons with disabilities;
• The requirements for the publication of progress reports; and,
• Best practices related to progress reports.

A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available.

The annual progress report provides an update of the progress made while also continuing dialogue with persons with disabilities for the purpose of learning more about their experience and needs when they interact with the CTA.