Agency site
Displaying 1-10 of 16 items.
... site: www.maca.gov.nt.ca n.b.: the office handles consumer complaints by attempting to mediate disputes between the consumer and ... site: www.maca.gov.nt.ca N.B.: The Office handles consumer complaints by attempting to mediate disputes between the consumer and ...
Web page | 2023-03-27
... at no extra charge; proximity should be age-dependent. complaints processes should be simple, clear and consistent and there should ... at no extra charge; proximity should be age-dependent. Complaints processes should be simple, clear and consistent and there should ...
Web page | 2023-01-11
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Read the pdf (507 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta during ... have been reviewed by the cta at the time of publishing. complaints are submitted to the cta after the passenger has attempted to ...
Web page | 2023-02-01
... the quarterly update of the data dashboard for air travel complaints per 100 flights by airlines for the period ending december 31, ... air travel sector. the data shows the number of air travel complaints submitted to the cta per 100 flights operated by canadian and ...
News | 2023-02-01
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta during ... have been reviewed by the cta at the time of publishing. complaints are submitted to the cta after the passenger has attempted to ...
Web page | 2023-04-27
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta during ... have been reviewed by the cta at the time of publishing. complaints are submitted to the cta after the passenger has attempted to ...
News | 2023-05-02
... the agency is also an administrative tribunal, resolving complaints through both informal and formal processes. a central part of its ... normal operations. this resulted in a record number of complaints to the agency. to put this in perspective, here is some ...
Speeches | 2023-01-12
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.
If the airline does not respond to...
News | 2023-06-07