Agency site

Displaying 151-160 of 256 items.
FAQs - Consultation on new refund requirements
the covid-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap ...
Web page | 2020-12-21
Discussion Paper on Code-sharing and Wet-leasing
the atr require licensed air carriers to identify the operator of the aircraft in public advertising ... and at check-in.  applicants have noted in a number of complaints filed with the agency that it is confusing when they do not know ... to provide passengers with reconfirmation contacts on all travel documents (including itineraries). this would help consumers know ...
Web page | 2017-08-23
Departmental Results Report 2018-2019
... for all four phases – accessible transportation; air transportation; air passenger protection; and rail; fulfilled new ... rates; continued to manage a rising number of air travel complaints . the cta received 7,650 complaints in 2018-19, as ...
Publication | 2019-12-19
Departmental Plan 2022-2023
... network. it provides consumer protection for air passengers. in fulfilling these mandates, the cta is guided by its ... timely resolution and elimination of the backlog of complaints ; implementation of the new regulatory framework; process and ... network. It provides consumer protection for air passengers. In fulfilling these mandates, the CTA is guided by its ...
Publication | 2022-03-02
Accessible Transportation Discussion Paper for Regulatory Modernization
(terminal code) sets out accessibility standards for air terminals within the nas and rail and ferry terminals with 10,000 or more ... additional seating to accommodate their disabilities to travel on domestic flights operated by the carriers. decision no. 6-at-a-2008 ...
Web page | 2017-03-29
Personal Information Collection Statement
... in the personal information banks: cta ppu 001 rail, air and marine disputes cta ppu 014 air travel complaints cta ppu 033 complaints regarding services provided ...
Web page | 2016-04-07
Personal Information Collection Statement - Adjudication
... in the personal information banks: cta ppu 001 rail, air and marine disputes cta ppu 014 air travel complaints cta ppu 033 complaints regarding services provided ...
Web page | 2016-04-07
Planning ahead and making arrangements
... allergy, let your carrier know well in advance of your travel but, at a minimum, 48 hours before your departure. you can ask your ... that: there may be restrictions imposed by the canadian air transport security authority on the types of cleaning supplies that can ...
Web page | 2020-12-03
Service standards of the Agency
services standard target air travel complaints facilitated 20 days 80% rail and accessibility disputes ...
Web page | 2021-05-28
Briefing package - Standing Committee on Transport, Infrastructure and Communities - December 1, 2020
... through this turmoil, the cta has worked to protect air passengers. despite the fact that almost every cta employee has worked ... and long hours to deal with the unprecedented tsunami of complaints filed since late 2019. between the full coming-into-force on ...
Web page | 2021-11-23

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