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Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works...
Web page | 2023-09-30
Rail and marine transportation
An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email.
Type of disputes
Possible outcome
Rail
Marine
The case officer works with the parties...
Web page | 2023-09-30
Types of dispute resolution services
The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours.
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
... 506-453-2659 fax: 506-444-4494 e-mail: al@gov.nb.ca quebec office de la protection du consommateur gouvernement du québec 400, ... web site: www.maca.gov.nt.ca n.b.: the office handles consumer complaints by attempting to mediate disputes between ... 506-453-2659 Fax: 506-444-4494 E-mail: al@gov.nb.ca Quebec Office de la protection du consommateur Gouvernement du Québec 400, ...
Web page | 2023-03-27
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Erratum:
The Canadian Transportation Agency has reviewed the Departmental Plan for fiscal year 2023-24 and has revised the fiscal years (headers), under the section “Core responsibilities: planned results and resources, and key risks” for the table under the subsection “Planned results for...
Publication | 2023-03-09
February 13, 2023 – Gatineau, QC – Canadian Transportation Agency
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Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued administrative monetary...
News | 2023-02-13
February 14, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued administrative monetary...
News | 2023-02-14
Management Statement for the Quarter Ending December 31, 2022
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2023-03-01