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Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Canada committed 67 violations of not providing, within 30 days after the day on which it received the request, the...
Enforcement Actions | 2023-01-25
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 140 violations of not providing, within 30 days after the day on which it received the...
Enforcement Actions | 2023-01-25
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
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Web page | 2023-12-21
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-07-21
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing WestJet has committed 24 violations of not providing a passenger with a written confirmation of the benefit that the carrier has offered, and...
Enforcement Actions | 2023-04-13
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of...
Enforcement Actions | 2023-09-28
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the...
Enforcement Actions | 2023-03-10
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Sunwing Airlines Inc. has committed 32 violations of failing to provide the reason for a delay of flight to affected passengers, contrary...
Enforcement Actions | 2023-02-14
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 6 violations of failing to refund the cost of additional services purchased by passengers (K625NX), (...
Enforcement Actions | 2023-07-31
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Swoop Inc. has 61 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why...
Enforcement Actions | 2023-02-03