Agency site
Displaying 31-40 of 67 items.
February 13, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued administrative monetary...
News | 2023-02-13
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
... departments, including health canada and the privy council office . she started her career in the quebec ministry of agriculture, ... departments, including Health Canada and the Privy Council Office . She started her career in the Quebec Ministry of Agriculture, ...
Web page | 2023-12-20
... of your case guideline on the cta's complaint resolution office air travel complaints process air travel complaint decisions and ... of your case Guideline on the CTA's Complaint Resolution Office air travel complaints process Air travel complaint decisions and ...
Web page | 2023-09-30
September 28, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Administrative monetary penalty - American Airlines inc. - $51,000 - Issuance: September 28, 2023
Administrative monetary penalty - American Airlines inc. - $13,500 - Issuance: September...
News | 2023-09-28
... 506-453-2659 fax: 506-444-4494 e-mail: al@gov.nb.ca quebec office de la protection du consommateur gouvernement du québec 400, ... web site: www.maca.gov.nt.ca n.b.: the office handles consumer complaints by attempting to mediate disputes between ... 506-453-2659 Fax: 506-444-4494 E-mail: al@gov.nb.ca Quebec Office de la protection du consommateur Gouvernement du Québec 400, ...
Web page | 2023-03-27
December 21 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
Elizabeth C. Barker
Vice-Chair
Liz Barker began a five-year term as Vice-Chair and Member of the Canadian Transportation Agency (CTA) on April 3, 2018.
Liz joined the CTA's predecessor, the National Transportation Agency, in 1991 as counsel. She has held several positions at...
Web page | 2023-12-20
Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works...
Web page | 2023-09-30
complaints office
Complaints Office
key issue scripts: standing senate committee on transport and ...
Web page | 2023-09-15