Agency site

Displaying 91-100 of 622 items.
Complaints about rail noise and vibration
What types of rail noise and vibration complaints can the Agency help with? The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by: federal freight railways or public passenger service providers (including ...
Web page | 2021-02-08
Disputes about public passenger service providers’ use of railway lines and other assets
Types of disputes we can help with Whenever a public passenger serv­ice provider and a railway company are unable to agree in respect of any matter raised in the context of the negotiation of any agreement concerning the use of the railway company’s railway, land, equipment, facilities or services...
Web page | 2016-08-26
Disputes about level of service (rail)
The Agency can help to resolve rail service disputes between a shipper and a railway company. A railway company has service obligations for carrying traffic for shippers, which includes furnishing adequate and suitable accommodation for loading, receiving, carrying, delivering, and unloading...
Web page | 2016-08-26
Complaints and disputes about rail transportation
Types of dispute resolution services The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours. Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
How to upload files to the secure file transfer system
Read all the instructions first Please read the instructions carefully to make sure you're uploading your documents in the correct folder. How to log in Note: It's recommended to use a desktop computer. You must use a browser with JavaScript enabled. Go to the login page to connect to...
Web page | 2016-08-26
How to manage your adjudication case
 Do you have questions about your adjudication case? This Q&A provides quick answers. If you want more information, you can refer to the applicable section of the Dispute Adjudication Rules.   Submissions How can I file a submission? You can use one of our forms...
Web page | 2016-08-26
Disputes about the transfer and discontinuance of railway lines
Under Part III, Division V of the Canada Transportation Act, a federal railway company must take these steps before transferring or discontinuing operations: provide notice in the company’s three-year plan for at least 12 months of its intention to discontinue operating the line; publicly...
Web page | 2016-06-21
Memorandum of Understanding
Memorandum of Understanding on coordination of efforts related to A) Noise and Vibration Complaints, B) Road, Utility and Private Crossings, C) Jurisdictional Status of a Railway, D) Railway Operating Certificates, Certificates of Fitness and Railway Line Construction, Between: The Canadian...
Web page | 2015-10-22
Arbitration to establish a level of service agreement (rail)
The Canada Transportation Act provides a right to shippers to establish rail service agreements with railway companies by way of arbitration where the agreements cannot be negotiated commercially.  The arbitrator will be appointed by the Agency on receipt of proposals for arbitration and shall be...
Web page | 2015-10-22
How to report a non-compliant air price advertisement
Requirements for air price advertising Air price advertising directed at the public must include: The total price, inclusive of all taxes, fees and charges which a consumer must pay to obtain the air service.   A minimum level of description of the air service offered,...
Web page | 2015-10-20

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