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Between March 14, 2024 and May 20, 2024, Calgary Airport Authority failed to clean and maintain on a regular basis, a designated area for service dogs to relieve themselves, specifically the designated relief area located outside Door 9, thereby contravening paragraph 227(1)(b) of the Accessible...
Enforcement Actions | 2024-06-14
(A) On or about January 21, 2024, Porter Airlines (Canada) Limited failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received...
Enforcement Actions | 2024-06-21
(1) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with disembarking flight BA85, thereby...
Enforcement Actions | 2024-07-17
On or about April 25, 2024, at Toronto Pearson International Airport, WestJet failed to provide to a person with a disability any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the...
Enforcement Actions | 2024-08-16
On or about November 15, 2023, at Cancun International Airport (CUN), WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination without delay, thereby contravening paragraph 41(1)(c) of...
Enforcement Actions | 2024-11-13
(A) On or about October 24, 2024 Etihad Airways P.J.S.C. did not set out an air transportation charge (‘’Fuel surcharge’’) under the heading ‘’Air Transportation Charges’’ in the booking system found on the website https://www.etihad.com/en-ca/, thereby contravening subsection 28(3) of the Air...
Enforcement Actions | 2024-11-14
(1) On or about September 28, 2024, WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination, John F. Kennedy International Airport (JFK) without delay, thereby contravening paragraph 41(...
Enforcement Actions | 2024-12-11