Agency site
Displaying 11-20 of 24 items.
February 3, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) launched its newly redesigned Air Passenger Protection website.
The upgraded platform represents a significant step forward in the CTA’s ongoing commitment to provide clear, accessible information about the protections...
News | 2026-02-03
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2026-02-04
Management statement for the quarter ending December 31, 2025
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury...
Publication | 2026-02-25
On this page
At a glance
From the Chair and Chief Executive Officer (CEO)
Plans to deliver on core responsibilities and internal services
Core responsibility 1: Independent regulatory and dispute-resolution services for transportation providers and users
Internal...
Publication | 2026-03-13
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger.
Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2026-01-13
On this page
The need for a job aid system
Discussions with subject matter experts
Observing ground handler operations
Prototyping a job aid system
Evaluating the job aid system
Finalizing the job aid system
Selecting the right materials
Integrating the job aid system into...
Publication | 2026-04-27
April 27, 2026 – Gatineau, QC - The Canadian Transportation Agency (CTA) introduces a job aid tool designed to support airlines and ground handlers in the safe and secure handling of mobility aids during air travel.
Mobility aids are essential extensions of personal autonomy. Damage or mishandling...
News | 2026-04-27
Read the PDF version (443 ko)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide explains the obligations of transportation...
Publication | 2026-04-20
May 29, 2026 – Gatineau, QC – Canadian Transportation Agency
As the Canadian Transportation Agency (CTA) marks National AccessAbility Week, I am proud to reflect on the progress we have made together and on the work that continues to guide us toward a barrier-free national transportation system....
News | 2026-05-29
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system.
The...
Web page | 2026-06-01