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Air Passenger Protection Regulations - Regulatory Impact Analysis Statement
Executive summary Issues: Currently, Canada does not have a standardized passenger protection regime for air travel. While the Air Transportation Regulations (ATR) establish the terms and conditions that air carriers operating in Canada must address in their tariffs, air carriers are permitted to...
Web page | 2019-05-22
Air Passenger Protection Regulations
Regulations The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers. Air Passenger Protection Know...
Web page | 2019-05-22
Sunwing Airlines Inc. - List of violations
Note : The scope of the Notice of Violation dated April 8, 2019 has been revised. Date of revision : August 9, 2021 (A3)  On or about the 16th day of April, 2018, Sunwing Airlines Inc. did not apply Rule 16(a) of its Scheduled International Tariff, by failing to provide the passenger with a meal...
Web page | 2019-04-08
Sunwing Inquiry: Appendix 10: All Affected Flights - Notes
Toronto Airport (YYZ) Departures Flights Original Date of Flight Mitigated Facts  Relevant Issues  SWG022  15/04/2018 TARMAC DELAY: Some passengers testimonies and Data provided by Greater Toronto Airport Authority indicates a tarmac...
Web page | 2018-10-22
Sunwing Inquiry: Appendix 10: All Affected Flights - Data
Toronto Airport (YYZ) Departures Flights Original Date of Flight Destination Passengers Original Scheduled Time of Departure Actual Date of Departure Actual Time of Departure Original Scheduled Time of Arrival Actual Date of Arrival Actual Time of Arrival...
Web page | 2018-10-22
Sunwing Inquiry: Appendix 11: Flights delayed more than 4 hours - Data
Toronto Airport (YYZ) Departures Flights Original Date of Flight Destination Original Scheduled Time of Departure Actual Date of Departure Actual Time of Departure Delay 4+ hrs Duration of delay Flight Delay: Meal vouchers provided SWG022  15/04...
Web page | 2018-10-22
Sunwing Inquiry: Appendix 11: Flights delayed more than 4 hours - Notes
Toronto Airport (YYZ) Departures Flights Original Date of Flight Mitigated Facts  Relevant Issues  SWG022 15/04/2018   Meal vouchers were available for passengers. SWG026 16/04/2018 MEAL VOUCHERS:...
Web page | 2018-10-22
Sunwing Inquiry: Appendix 12: Flights delayed more than 8 hours involving an overnight stay - Data
Toronto Airport (YYZ) Departures Flights Original Date of Flight Destination Original Scheduled Time of Departure Original Scheduled Time of Departure Actual Time of Departure Flight Delay: Delay 8+ hrs + Overnight Duration of Delay  Flight Delay: Hotel +...
Web page | 2018-10-22
Sunwing Inquiry: Appendix 12: Flights delayed more than 8 hours involving an overnight stay - Notes
Toronto Airport (YYZ) Departures Flights Original Date of Flight Mitigated Facts  Relevant Issues  SWG026 16/04/2018 HOTELS: Some passengers report they have not received hotel accommodation. Sunwing states that 80 rooms were...
Web page | 2018-10-22
Sunwing Inquiry: Appendix 13: Tarmac Delays - Data
Toronto Airport (YYZ) Departures Flights Original Date of Flight Destination Actual Date of Departure Actual Time of Departure Actual Date of Arrival Actual Time of Arrival Boarding time Take-off / wheels up Tarmac Delay: 90 mins + Tarmac Delay: Duration...
Web page | 2018-10-22

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