Agency site
Displaying 1-10 of 32 items.
Case status
The status of most cases may be checked online, including:
Air travel complaints
Accessibility complaints
Rail and marine complaints
We review each case using the information provided by you and the service provider.
We continue to receive a high number of new complaints....
Web page | 2022-12-21
Overview
This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline.
Context
The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
1-877-850-7148
The Canadian Transportation Agency offers information, guidance and dispute resolution services about:
level of service provided by railway companies to shippers
rail noise and vibration
railway crossings and other issues
We can also help with shipper and...
Web page | 2022-12-08
On June 25, 2020, the Canadian Transportation Agency's (CTA) new Accessible Transportation for Persons with Disabilities Regulations (ATPDR) came into force. They establish modern legally binding requirements for accessible services, technical standards for equipment, communications, training, and...
Web page | 2022-12-07
UN Sustainable Development Goals (SDGs)
Goal 12. Ensure sustainable consumption and production patterns
2021‒22 Planned initiatives
The CTA will continue to take action to embed environmental considerations into public procurement, in accordance with the federal Policy on Green Procurement....
Web page | 2022-12-02
Section 1: Institutional GBA Plus Capacity
The Agency continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core values are...
Web page | 2022-12-02
The Agency issues certificates of fitness to parties intending to construct or operate a railway under federal jurisdiction once it determines that adequate liability insurance is in place. It can also modify, suspend or cancel a valid certificate to reflect changes to rail operations....
Web page | 2022-11-28
A. CONTEXT
Mandate of the Agency
The Canadian Transportation Agency (Agency) is an independent, quasi-judicial, expert tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court.
The Agency has three core...
Web page | 2022-11-24
Featured resources
Best Practices for Indoor Relief Areas for Service Dogs in Terminals New
International Working Group on Special Service Request Codes New
Take charge of your travel:...
Web page | 2022-11-07
Read the pdf (468 KB)
Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Purpose
Some persons with disabilities use...
Web page | 2022-11-07