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August 16, 2023 – Gatineau, QC – Canadian Transportation Agency
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Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-16
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
Related content
Consultation on proposed changes
Consultation Paper
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
July 11, 2023 – Gatineau, QC – Canadian Transportation Agency
Today, the Canadian Transportation...
News | 2023-07-11
Gatineau – July 10, 2023
Tom Oommen, Director General, Analysis and Outreach Branch and spokesperson of the Canadian Transportation Agency (CTA) will be holding a virtual technical briefing on the CTA's next steps in the area of air passenger protection and how the CTA plans to strengthen the Air...
News | 2023-07-10
June 29, 2023 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency has updated its Guidelines for Coasting Trade Licence Applications. The updates to the Guide provide increased clarity to stakeholders. Highlights of these changes include:
providing checklists for...
News | 2023-06-29
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency
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Background on the decision related to traveling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for...
News | 2023-06-23
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.
If the airline does not respond to...
News | 2023-06-07
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to:
celebrate the valuable contributions and leadership of Canadians with disabilities;
highlight the work of people, organizations and communities...
News | 2023-05-30
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet.
Related content
Know your rights
Flight delays and cancellations
Air Passenger Protection Regulations
The Air Passenger Protection...
News | 2023-05-16
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02