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The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
December 21 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023 Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
WestJet
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (...
Enforcement Actions | 2023-12-19
Air Canada
(1) On or about October 20, 2023, at Toronto Pearson International Airport, Air Canada failed to permit a person with a disability (4PHJJX) to board in advance of other passengers, on flight AC127, when the person had requested assistance with boarding, locating their passenger seat or cabin,...
Enforcement Actions | 2023-12-13
Air Greenland A/S
(A) On or about June 28, 2023, Air Greenland A/S operated an air service using a Dash 8 type aircraft bearing registration OY-GRH from Nuuk, Greenland (GOH) to Iqaluit, Nunavut (YFB) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening...
Enforcement Actions | 2023-12-13
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
December 13, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $52,500 - Issuance: December 12, 2023 Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement...
News | 2023-12-13
Summary of the Personnel Training for the Assistance of Travellers with Disabilities: A Guide
Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained   The Accessible Transportation for Persons with Disabilities Regulations (...
Web page | 2023-12-06
1263343 Alberta Inc. (dba. Lynx Air)
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27
Delta Air lines, Inc.
(1) On or about July 20, 2023, Delta Air Lines, Inc. failed to provide passenger (HHERQ8), affected by the delay of flight DL3777 scheduled to depart on July 20, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that...
Enforcement Actions | 2023-11-17
Sunwing Airlines Inc.
(A) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their...
Enforcement Actions | 2023-11-17
Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Related content What We Heard News Release Consultation Paper Submissions Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 The Canadian Transportation Agency (CTA) is publishing a summary of comments...
Consultation | 2023-11-15

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