Agency site
Displaying 201-210 of 530 items.
1. Purpose
This notice to industry outlines the Agency’s approach to considering applications for exemptions from the filing notice periods that apply to international air services, as set out in subsections 115(1) and 138(3) of the ATR.
2. Legislative references to the Canada Transportation Act...
Web page | 2020-07-17
Watch the ASL video
ASL version of Accessible transportation complaints help line
The disability community and persons with disabilities have tools available to help them exercise their right to an accessible transportation network. In support of the...
Web page | 2020-06-23
Decision No. 33-AT-A-2019
INTERPRETIVE Decision – Applications made pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA).
On June 21, 2019 the CTA issued an interpretive decision (33-AT-A-2019) to inform passengers, transportation service providers,...
Web page | 2020-06-22
The Agency sets out expectations for the accessibility of federal transportation. Our regulations provide clear, consistent, legally binding accessibility requirements for federally-regulated transportation. Our codes of practice set out standards for a minimum level of accessibility for persons...
Web page | 2020-06-22
Watch the ASL video
ASL version of Web Accessibility Statement
This is an American Sign Language (ASL) video with no audio
End of ASL video - Web Accessibility Statement
The Canadian Transportation Agency (CTA) follows the Government of Canada’s...
Web page | 2020-06-19
The following American Sign Language videos are alternate formats of the Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide
Alternate formats available
PDF - Audio - ASL - LSQ
Chapter 1 - Purpose...
Web page | 2020-05-01
During these difficult times, the Canadian Transportation Agency (CTA) continues to maintain its normal operations while our employees practice social distancing. Our dedicated employees are working remotely and are available through electronic means to provide service. You can continue to request...
Web page | 2020-03-25
This non-binding statement on vouchers was issued on March 25, 2020, in the face of unprecedented and extraordinary circumstances impacting domestic and international air travel. Because the law does not require airlines to include refund provisions in their tariffs for flights that are cancelled...
Web page | 2020-03-25
Background
The Canadian Transportation Agency (CTA) opened an inquiry into complaints from air passengers alleging that airlines were not accurately communicating the reasons for flight delays or cancellations.
The inquiry focused on 567 complaints involving flights operated by Air Canada,...
Web page | 2020-02-21
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2020-01-30
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