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Displaying 11-20 of 109 items.
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for...
Enforcement Actions | 2023-12-28
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (...
Enforcement Actions | 2023-12-19
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27
(1) On or about July 20, 2023, Delta Air Lines, Inc. failed to provide passenger (HHERQ8), affected by the delay of flight DL3777 scheduled to depart on July 20, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a method that...
Enforcement Actions | 2023-11-17
(A) On or about December 21, 2022, Sunwing Airlines Inc. failed to provide, free of charge, alternate travel arrangements to a passenger (124336492), whose flight (WG360) was cancelled or delayed by three hours or more for reasons within carrier's control, to ensure the passenger completed their...
Enforcement Actions | 2023-11-17
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 73 violations of failing to provide passengers (DM99TS), (COUIK8), (RPCNLC), (7TOGS2), (SUAT9W), (...
Enforcement Actions | 2023-11-01
(1) On or about July 6, 2023, at Vancouver International Airport (YVR), 1263343 Alberta Inc. (Lynx Air) failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number Y9121, the compensation to which they may be entitled...
Enforcement Actions | 2023-10-24
(A) On or about August 28, 2023, Pacific Coastal Airlines Limited advertised the price of an air service in a marketing email sent by soarplus@pacificcoastal.com without including the point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection...
Enforcement Actions | 2023-10-03
(A) On or about September 27, 2023, Neos S.p.A. advertised the price of an air service on the website ca.neosair.com without setting out all third party charges under the heading “Taxes, Fees and Charges” thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B)...
Enforcement Actions | 2023-10-03
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of...
Enforcement Actions | 2023-09-28