Agency site

Displaying 41-50 of 521 items.

(A) On or about September 27, 2023, Neos S.p.A. advertised the price of an air service on the website ca.neosair.com without setting out all third party charges under the heading “Taxes, Fees and Charges” thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B)...

Enforcement Actions | 2023-10-03

American Airlines, Inc.

(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of...

Enforcement Actions | 2023-09-28

American Airlines, Inc.

(A) On or about July 11, 2023, American Airlines, Inc. failed to provide passenger (RFAJGY), affected by the delay of flight AA5020 scheduled to depart on July 11, 2023, at 12:00, the reason for the delay using the available communication method for which he had indicated a preference, including a...

Enforcement Actions | 2023-09-28

Air Canada

(1) On or about December 26, 2022, Air Canada failed to provide passenger (43N48E), affected by the cancellation of flight AC1963 scheduled to depart on December 26, 2022, the reason for the cancellation using the available communication method for which she had indicated a preference, including a...

Enforcement Actions | 2023-09-26

Arajet, S.A

(A) On or about July 11, 2023, Arajet, S.A. advertised the price of an air service on the website arajet.com/ca/ without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air...