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Displaying 11-20 of 108 items.
The Canadian Transportation Agency issues administrative monetary penalty to Flair
April 20, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-04-20
Air travel complaints per 100 flights – by airline – April 2022 to March 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27
Dashboard - Air travel complaints per 100 flights – by airline – April 2022 to March 2023
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02
Important information for WestJet customers
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet. Related content Know your rights Flight delays and cancellations Air Passenger Protection Regulations The Air Passenger Protection...
News | 2023-05-16
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) to the Standing Committee on Transport, Infrastructure and Communities - January 12, 2023
Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency. The agency has a broad economic regulation and dispute resolution mandate. On...
Speeches | 2023-01-12
Important information for passengers affected by recent Air Canada flight delays and cancellations
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline. If the airline does not respond to...
News | 2023-06-07
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Background on the decision related to traveling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for...
News | 2023-06-23
Media Advisory - Canadian Transportation Agency to hold technical briefing on next steps to strengthen air passenger protection
Gatineau – July 10, 2023 Tom Oommen, Director General, Analysis and Outreach Branch and spokesperson of the Canadian Transportation Agency (CTA) will be holding a virtual technical briefing on the CTA's next steps in the area of air passenger protection and how the CTA plans to strengthen the Air...
News | 2023-07-10
Consultation Paper: Proposed changes to clarify, simplify and strengthen the Air Passenger Protection Regulations
Read the pdf (533 KB) Table of contents Introduction Overview Proposed regulatory changes Your feedback and how to submit it How the CTA uses your views Annex A: Rebooking and refunds in APPR 2019 Related content...
Publication | 2023-07-11
The Canadian Transportation Agency launches consultations to strengthen air passenger protection
Related content Consultation on proposed changes Consultation Paper Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 July 11, 2023 – Gatineau, QC – Canadian Transportation Agency Today, the Canadian Transportation...
News | 2023-07-11

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