Agency site

Displaying 291-300 of 621 items.
Baggage Liability Limits Increase for Air Travellers
December 27 2019 – Gatineau, QC – Canadian Transportation Agency Starting December 28, 2019, limits of liability of the Montreal Convention will increase. Based on this rise, air passengers who travel internationally will now have the right to compensation for damages for lost or damaged baggage...
News | 2019-12-27
Air travel: terms and conditions of carriage (tariffs)
What are your rights and responsibilities when flying? Who must have a tariff? What are a carrier’s responsibilities to its tariff? What’s included in a tariff? Where can you find a carrier’s tariff? What are your rights and responsibilities when flying? Travellers and air carriers both...
Web page | 2016-09-26
Flight cancellations from Flair Airlines – information for passengers
Flair Airlines has cancelled service for various flights between certain Canadian and US cities. Currently Flair Airlines reports that it is offering refunds to passengers who have not yet travelled, or it is repatriating passengers needing to fly back home. You may be eligible for a refund, to be...
News | 2019-02-22
Advisories for Pakistan and certain regions in India
The Canadian government has issued travel advisories for Pakistan and certain regions in India, which can be read at the following links: https://travel.gc.ca/destinations/pakistan https://travel.gc.ca/destinations/india As a result, major airlines are cancelling and rerouting flights to those...
News | 2019-02-27
Air Passenger Protection Regulations
Regulations The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers. Air Passenger Protection Know...
Web page | 2019-05-22
What you need to know when your air travel is disrupted
CTA Air Travel Complaints If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air Passenger Protection Regulations: airlines operating...
Publication | 2023-01-16
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22

Also search in...

Type

Sector

Published