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(A) On or about April 5, 2023, Emergency Response International, LLC operated an air service using an aircraft, a Citation II 550 bearing registration XA-VEG from Puerto Vallarta, Mexico (PVR) to Regina, Canada (YQR) without holding a licence issued under Part II of the Canada Transportation Act (...
Enforcement Actions | 2024-01-31
(1) On or about August 11, 2023, Sun Country, Inc. failed to charge the tolls and apply the terms and conditions of carriage specified in its tariff, namely: Sun Country, Inc. applied charges to a passenger (PNR # L39VXI) for their first and second pieces of checked baggage, contrary to the tolls...
Enforcement Actions | 2024-01-31
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for...
Enforcement Actions | 2023-12-28
(A) On or about August 30, 2023, Air Canada failed to provide assistance services, on the request of a person with a disability (2DIAUJ) and without delay, to assist the person with disembarking flight AC1058, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-12-21
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (...
Enforcement Actions | 2023-12-19
(A) On or About May 23-24, 2023, in the City of Calgary, Alberta, the Canadian Pacific Railway Company, contravened subsection 95.3(1) of the Canada Transportation Act, as it did not comply with Agency order 66-R-2014, made under subsection 95.3(1) of the Canada Transportation Act, which directed...
Enforcement Actions | 2023-12-14
(1) On or about October 20, 2023, at Toronto Pearson International Airport, Air Canada failed to permit a person with a disability (4PHJJX) to board in advance of other passengers, on flight AC127, when the person had requested assistance with boarding, locating their passenger seat or cabin,...
Enforcement Actions | 2023-12-13
(A) On or about June 28, 2023, Air Greenland A/S operated an air service using a Dash 8 type aircraft bearing registration OY-GRH from Nuuk, Greenland (GOH) to Iqaluit, Nunavut (YFB) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening...
Enforcement Actions | 2023-12-13
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27
(A) On or About July 10, 2023, in the Regional Municipality of Waterloo, Ontario, Canadian National Railway Company, did not comply with Agency order 28-R-2023, made under subsection 95.3(1) of the Canadian Transportation Act, directing it to cease arriving at the Derail before receiving clearance...
Enforcement Actions | 2023-11-27