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Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2025-02-10
February 27, 2025 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $204,000 against WestJet for violations of the Air Passenger Protection Regulations.
Between June 29 and July 3, 2024, multiple WestJet...
News | 2025-02-27
Management statement for the quarter ending December 31, 2024
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2025-02-28
1. On or about February 28, 2024, Air Canada failed to provide passengers, who were denied boarding on flight AC481, with the information referred to in subsection 13(1) using the available communication method for which they indicated a preference, including a method that is compatible with...
Enforcement Actions | 2025-02-07
On or about February 11, 2025, Porter Airlines (Canada) Limited advertised the price of an air service in an advertisement on Instagram without including the point of origin and point of destination of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1...
Enforcement Actions | 2025-02-17
(A) On or about June 19, 2024, at Calgary International Airport (YYC), EW Discover GmbH dba Discover Airlines, failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number 4Y073, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2025-02-17