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(A) On or about June 30, 2025, WestJet advertised the price of an air service to Loreto, Mexico (LTO) in an advertisement on Instagram without indicating whether the service is one-way or round trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations.
(B) On or...
Enforcement Actions | 2025-07-28
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 48 violations, by failing to provide passengers with the option of receiving a confirmed reservation...
Enforcement Actions | 2025-08-01
(A) On or about October 05, 2023, Air Canada failed to apply the terms and conditions of carriage, specified in its tariff CTA(A) No.3, namely: Air Canada improperly invalidated the ticket of a passenger, contrary to the terms and conditions of Rule 25 of Air Canada’s tariff in effect at the time,...
Enforcement Actions | 2025-08-05
(A) On or about December 13, 2024, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS2249, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities...
Enforcement Actions | 2025-08-11
(1) On or about June 7, 2024, Air Transat A.T. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby...
Enforcement Actions | 2025-08-13
(A) On or about February 27, 2025, Delta Air Lines, Inc. failed to provide passenger, affected by the delay of flight DL3897 scheduled on February 27, 2025, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is...
Enforcement Actions | 2025-08-13
(A) On or about June 10, 2025, Air India Limited advertised the price of an air service in an advertisement on Facebook without including whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations.
(B) On or about August 15,...
Enforcement Actions | 2025-08-19
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to make available, in simple, clear and concise language, on...
Enforcement Actions | 2025-09-02
(A) On or about September 1, 2025, Bermudair Limited advertised the price of an air service in a marketing email sent by mail@flybermudair.com, without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection...
Enforcement Actions | 2025-09-15
On or about December 16, 2024, at Ottawa International Airport (CYOW), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA4475, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2025-09-17