Agency site
Displaying 1-10 of 14 items.
Service standards
Service Standards of the Agency
Service standards for Air Service Licences Issued
Fiscal year 2020–2021
Fiscal year 2019–2020
Fiscal year 2018–2019
Air travel complaints per 100 flights – by airline
Air travel complaint...
Web page | 2026-04-15
Note
On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended.
On this page
1. Context
2. Scope and Objective
3. Guiding Principles
4. Roles and Responsibilities
Designated Enforcement Officers
Compliance Officers, Compliance...
Web page | 2026-04-01
Note
On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended.
On this page
Enforcement actions
Severity Levels
Administrative Monetary Penalties (various maximum penalty amounts up to $25,000)
Corporations
Individuals...
Web page | 2026-04-01
Read the PDF version (443 ko)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide explains the obligations of transportation...
Publication | 2026-04-20
Read the PDF version (321 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide provides information for air carriers and federal passenger...
Publication | 2026-04-20
On this page
Background
How to Participate
Confidential Information
Reference materials
Initial public submissions
Background
On October 9, 2025, the Federal Court of Appeal (FCA) issued its decision in Canadian National Railway v Canadian Transportation Agency, 2025 FCA 184,...
Consultation | 2026-04-21
April 2, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totalling $66,000 against Flair Airlines for violations of the Air Passenger Protection Regulations (APPR).
On or about June 14, September 6, November 5, and 26th, 2025, Flair...
News | 2026-04-02
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during one of the quarterly periods. Airlines that did not meet these criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2026-04-10
On this page
The need for a job aid system
Discussions with subject matter experts
Observing ground handler operations
Prototyping a job aid system
Evaluating the job aid system
Finalizing the job aid system
Selecting the right materials
Integrating the job aid system into...
Publication | 2026-04-27
April 27, 2026 – Gatineau, QC - The Canadian Transportation Agency (CTA) introduces a job aid tool designed to support airlines and ground handlers in the safe and secure handling of mobility aids during air travel.
Mobility aids are essential extensions of personal autonomy. Damage or mishandling...
News | 2026-04-27