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Displaying 181-190 of 194 items.
November 5, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today published the Inquiry Officer's report on hundreds of complaints from air passengers alleging that airlines did not accurately communicate the reasons for flight delays or cancellations...
News | 2020-11-05
As border restrictions are easing up, many countries including Canada, still require air passengers to meet special COVID entry requirements, which may include being fully vaccinated and pre-entry COVID testing. Air passengers must have all appropriate documentation required to enter the country...
News | 2021-08-06
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
September 8, 2022 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force.
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News | 2022-09-08
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet.
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Know your rights
Flight delays and cancellations
Air Passenger Protection Regulations
The Air Passenger Protection...
News | 2023-05-16
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.
If the airline does not respond to...
News | 2023-06-07
Gatineau, January 17, 2024 – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has updated the list of large and small airlines for 2024.
According to the Air Passenger Protection Regulations, large airlines are those that have carried more than two million passengers in...
News | 2024-01-17
Gatineau, Quebec, January 8, 2025 – The Canadian Transportation Agency (CTA) has updated the list of large and small airlines for 2025.
According to the Air Passenger Protection Regulations, large airlines are those that have carried more than two million passengers in each of the two preceding...
News | 2025-01-08
The airline must always ensure that you complete your itinerary as soon as possible.
In All Situations: the airline must rebook you on another flight if your original flight is delayed for 3 hours or more, or is cancelled.
Rebooking
Large airlines must rebook you on the next available flight...
News | 2025-04-15
July 17, 2018 - Gatineau, QC - Canadian Transportation Agency
The CTA is aware of LEVEL flight cancellations on July 14 and 16, which affect passengers attempting to depart Montréal Pierre Elliott Trudeau International Airport for Europe. The CTA is currently looking into the matter and will...
News | 2018-07-17