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Displaying 271-280 of 558 items.
Inquiry into complaints regarding reasons for flight delays or cancellations
Background The Canadian Transportation Agency (CTA) opened an inquiry into complaints from air passengers alleging that airlines were not accurately communicating the reasons for flight delays or cancellations. The inquiry focused on 567 complaints involving flights operated by Air Canada,...
Web page | 2020-02-21
COVID-19 and CTA Services
During these difficult times, the Canadian Transportation Agency (CTA) continues to maintain its normal operations while our employees practice social distancing. Our dedicated employees are working remotely and are available through electronic means to provide service. You can continue to request...
Web page | 2020-03-25
Statement on Vouchers
This non-binding statement on vouchers was issued on March 25, 2020, in the face of unprecedented and extraordinary circumstances impacting domestic and international air travel. Because the law does not require airlines to include refund provisions in their tariffs for flights that are cancelled...
Web page | 2020-03-25
American Sign Language version : Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide
The following American Sign Language videos are alternate formats of the Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide Alternate formats available PDF - Audio - ASL - LSQ Chapter 1 - Purpose...
Web page | 2020-05-01
Railway Crossings
Are you in a dispute over a railway crossing? If you cannot work it out directly with the other party, the CTA can help. We resolve crossing disputes involving: Landowners who cannot agree with a railway company about building or maintaining, private crossings (including "farm crossings"). We...
Web page | 2023-09-15
Web Accessibility Statement
Watch the ASL video   ASL version of Web Accessibility Statement This is an American Sign Language (ASL) video with no audio End of ASL video - Web Accessibility Statement   The Canadian Transportation Agency (CTA) follows the Government of Canada’s...
Web page | 2020-06-19
Legislation, regulations, codes of practice, standards and guidelines
The Agency sets out expectations for the accessibility of federal transportation. Our regulations provide clear, consistent, legally binding accessibility requirements for federally-regulated transportation. Our codes of practice set out standards for a minimum level of accessibility for persons...
Web page | 2020-06-22
Interpretive Decision – Accessibility-related Applications
Decision No. 33-AT-A-2019 INTERPRETIVE Decision – Applications made pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA). On June 21, 2019 the CTA issued an interpretive decision (33-AT-A-2019) to inform passengers, transportation service providers,...
Web page | 2020-06-22
Training for transportation service providers on how to assist persons with disabilities
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities. The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
Accessible Transportation for Persons with Disabilities Regulations
Watch the American Sign Language (ASL) video ASL version of Accessible Transportation for Persons with Disabilities Regulations This is an American Sign Language (ASL) video with no audio   The Canadian Transportation Agency (CTA) has built on its various...
Web page | 2022-03-14

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