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In Canada, shippers have a right to railway service, and options for resolving service and rate disputes with federally-regulated railway companies (railways). If you are a shipper, here's what you should know.
The railway must give you an adequate and suitable level of service
If you have...
Web page | 2021-03-08
Accessible pdf
The NRC, with the support of the CTA and Transport Canada, has developed expert guidance that sets out best practices for transportation service providers and travel tips for persons with disabilities during COVID-19.
National Research Council Canada
Flight Research...
Web page | 2021-03-09
All public Decisions, Determinations, Orders and certain Interim Decisions since 1988 issued by the Canadian Transportation Agency (formerly known as the National Transportation Agency) are published in this database. Some decisions are confidential and are not published.
Service standard
The...
Web page | 2021-03-22
Procedures for adjudicating factual reviews of warnings issued under paragraph 180(b)(i) of the Canada Transportation Act (CTA) for contraventions of CTA Accessibility Regulations or the Accessible Canada Act
Where a Notice of Violation (NoV) that contains a warning is issued by a Designated...
Web page | 2025-05-29
Disclaimer
Personal statements
Please note that participant comments expressed during the public consultations events are considered personal statements and do not represent the official position of the Canadian Transportation Agency. All participants were given the option to make their oral...
Web page | 2021-05-05
Complaints about rail noise and vibration
The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by:
federal freight railways or
public passenger service providers (including urban transit authorities). ...
Web page | 2021-05-19
This report covers the 2019 to 2020 fiscal year. A fiscal year runs from April 1 to March 31.
On this page
Service standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has developed service standards. Service standards state...
Web page | 2020-07-21
This report covers the 2020 to 2021 fiscal year. A fiscal year runs from April 1 to March 31.
On this page
Service Standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has service standards stating the level of performance that...
Web page | 2021-05-27
Liability type
Aircraft MCTOW Less than 7,500 lbs
Aircraft MCTOW between 7,500 and 18,000 lbs
Aircraft MCTOW greater than 18,000 lbs
Passenger Liability
$595,000 for each passenger seats
$595,000 for each passenger seats
$595,000 for each...
Web page | 2021-06-03
Introduction
As part of its mandate to support the efficiency of Canada's national transportation system, the Canadian Transportation Agency (CTA) calculates regulated cost of capital rates, which the CTA uses in various rail-related determinations – including regulated interswitching and the...
Web page | 2021-07-05
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