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Standing Senate Committee on Transport and Communications (May 16, 2023)
Date: Tuesday, May 16th, 2023 Meeting Details Time: 9:00am EST Location: Room B45, Senate of Canada Building and by videoconference Table of contents Introduction Opening Remarks Relevant Legislation Committee Members Follow-ups...
Web page | 2023-09-15
Complaint and dispute resolution
*/ The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator. We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users. When disputes arise between transportation...
Web page | 2023-09-30
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Air travel complaints per 100 flights – by airline – July 2022 to September 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08
Departmental Results Report 2022-2023: Response to parliamentary committees and external audits
Response to parliamentary committees There were no parliamentary committee reports in 2022–23 requiring a response. Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development) List of...
Web page | 2023-11-09
Departmental Results Report 2022-2023: Gender-based analysis plus
Section 1: Institutional GBA Plus Capacity Governance: The Agency continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core...
Web page | 2023-11-09
Departmental Results Report 2022–2023: Reporting on Green Procurement
This supplementary information table supports reporting on green procurement activities in accordance with the Policy on Green Procurement. Context As of 2021, the Canadian Transportation Agency is bound by the Federal Sustainable Development Act and is required to develop a Departmental...
Web page | 2023-11-09
Administrative Burden Baseline Count and Annual Updates (2023)
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2023-11-17
Fees Notice
Interpretation, general and fees Interpretation The definitions in this section apply in this fees notice "Agency" means that Canadian Transportation Agency "contract" means a contract determined with the Agency and the applicant/party "fee" means an amount – called a fee, charge,...
Web page | 2023-12-14

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