Agency site
Displaying 411-420 of 555 items.
Case status
The status of most cases may be checked online, including:
Air travel complaints
Accessibility complaints
Rail and marine complaints
We review each case using the information provided by you and the service provider.
We continue to receive a high number of new complaints....
Web page | 2022-12-21
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact...
Web page | 2025-05-14
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation.
Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
On this page
An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints per 100 flights
Number of complaints...
Web page | 2024-07-29
Date: Tuesday, Feb. 27th, 2024 Meeting Details
Time: 11:00 a.m. to 1:00 p.m. (EST)
Location: Room 025-B, West Block
Table of contents
Introduction
Opening Remarks
Questions and Answers
Questions and Answers - Accessible...
Web page | 2024-06-11
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details
Previous page
Table of contents
On this page
CTA International strategy
Resolution of mobility aid issues
PWDs remaining in their wheelchair during a flight
Folding...
Web page | 2024-06-11
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details
Previous page
Table of contents
Next page
On this page
Update
Summary of findings
Action Plan
CTA update on actions to respond to Public Accounts Committee...
Web page | 2024-06-11
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details
Previous page
Table of contents
Next page
On this page
Compliance and Enforcement General Accessibility Update
Statement on Compliance and Enforcement Policy
Administrative...
Web page | 2024-06-11
Standing Committee on Transport, Infrastructure and Communities (TRAN) – February 27, 2024: Meeting Details
Previous page
Table of contents
Next page
On this page
Prevention
Enforcement
One Person One Fare
Start to End Single Accountability
Wheelchairs in the Cabin
Data from...
Web page | 2024-06-11
Background
Opening Remarks from Tom Oommen, DG Analysis & Outreach, Canadian Transportation Agency
Chair, I would like to thank the Committee for the invitation to appear today.
As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer...
Web page | 2023-03-15
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