Notices of Violations issued by CTA's enforcement officers
Statistics
| 2026-2027 (year to date) | 2025-2026 | 2024-2025 | 2023-2024 | 2022-2023 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 37 | 52 | 74 | 33 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | |
| Total amount of Administrative Monetary Penalties Note 1 | $185,400 | $1,429,350 | $1,586,610 | $1,233,430 | $725,380 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| WestJet |
(A) On or about December 13, 2024, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS2249, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities Regulations. |
2025-08-08 |
Monetary penalty $45,000 |
| Flair Airlines Ltd. |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 48 violations, by failing to provide passengers with the option of receiving a confirmed reservation for the next available flight that was operated by any carrier travelling on any reasonable air route from the airport at which the passengers were located, or another airport that was within a reasonable distance of that airport, to the destination that is indicated on the passenger's original ticket, contrary to subsection 18 (1.1) of the Air Passenger Protection Regulations. These violations occurred on or about August 17, 2024. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 24 violations following a flight cancellation (F82631) by failing to refund the unused portion of a ticket to passengers within 30 days after the day on which the carrier became obligated to provide the refund thereby contravening subsection 18.2(2) of the Air Passenger Protection Regulations. These violations occurred on or about September 18, 2024. |
2025-07-31 |
Monetary penalty $174,000 |
| Air Canada |
(A) On or about October 05, 2023, Air Canada failed to apply the terms and conditions of carriage, specified in its tariff CTA(A) No.3, namely: Air Canada improperly invalidated the ticket of a passenger, contrary to the terms and conditions of Rule 25 of Air Canada’s tariff in effect at the time, thereby contravening subsection 67(3) of the Canada Transportation Act. (B) On or about September 13, 2024, Air Canada failed to apply the terms and conditions of carriage specified in its tariff AC-2, namely: Air Canada improperly invalidated the ticket of a passenger, contrary to the terms and conditions of Rule 25 of Air Canada’s tariff in effect at the time, thereby contravening subsection 110(4) of the Air Transportation Regulations. |
2025-07-31 |
Monetary penalty $5,000 |
| WestJet |
(A) On or about June 30, 2025, WestJet advertised the price of an air service to Loreto, Mexico (LTO) in an advertisement on Instagram without indicating whether the service is one-way or round trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about June 30, 2025, WestJet advertised the price of an air service to Nassau, Bahamas (NAS) in an advertisement on Facebook without indicating whether the service is one-way or round trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. |
2025-07-24 |
Monetary penalty $5,000 |
| Air India Limited |
(1) On or about May 21, 2025, Air India Limited failed to provide a passenger, affected by the delay of flight AI186 scheduled to depart on May 22, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers, and the recourse available against the carrier, including their recourse to the Agency, using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-07-18 |
Monetary penalty $2,250 |
| American Airlines, Inc. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed the following 8 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed the following 8 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed the following 18 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection of the APPR. These violations occurred between December 4, 2024, and April 11, 2025 |
2025-07-11 |
Monetary penalty $52,200 |
| British Airways Plc |
Note: Subject to a Compliance Agreement Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing British Airways Plc has committed the following 12 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing British Airways Plc has committed the following 12 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing British Airways Plc has committed the following 12 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection of the APPR. These contraventions occurred between May 2, 2024 and Octobre 9, 2024 Compliance AgreementAfter a request by British Airways Plc the Agency has agreed to enter into a compliance agreement pursuant to subsection 180.62(1) of the Canada Transportation Act. Date of the agreement: February 23, 2026 |
2025-06-12 |
Monetary penalty $64,800 |
| Unicair GmbH |
On or about September 30, 2024, Unicair GmbH operated an international passenger charter, using an aircraft bearing registration D-ATWO from Stephenville, Newfoundland and Labrador, Canada (CYJT) to Blackpool, United Kingdom (EGNH), which was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. |
2025-05-16 |
Monetary penalty $2,250 |
| Porter Airlines (Canada) Limited |
(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1) of the Accessible Transportation for Persons with Disabilities Regulations. (2) On or about September 8, 2024, Porter Airlines (Canada) Limited, failed to provide to a person with a disability on flight PD403, any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the passenger seat of the person with a disability does not provide sufficient floor space for the service dog to lie down at the person’s feet in a manner that ensures the safety and well-being of the dog and the person, thereby contravening subsection 51(4) of the Accessible Transportation for Persons with Disabilities Regulations. (3) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, refused to transport a person with a disability on flight PD403, and did not show that transporting the person would impose an undue hardship on it, thereby contravening subsection 60(1) of the Accessible Transportation for Persons with Disabilities Regulations. |
2025-05-08 |
Monetary penalty $120,000 |
| Aer Lingus Limited |
(A) On or about February 21, 2025, Aer Lingus Limited advertised the price of an air service on their mobile application without including the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1)(d) of the Air Passenger Protection Regulations. (B) On or about February 21, 2025, Aer Lingus Limited advertised the price of an air service on their mobile application and did not set out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations. (C) On or about April 16, 2025, Aer Lingus Limited advertised the price of an air service on the website aerlingus.com/html/fr-CA/home.html and did not set out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the Air Passenger Protection Regulations. (D) On or about February 21, 2025, Aer Lingus Limited made a reference to an air transportation charge in an advertisement on their mobile application and did not set the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. (E) On or about April 16, 2025, Aer Lingus Limited made a reference to an air transportation charge in an advertisement on the website aerlingus.com/html/fr-CA/home.html and did not set the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the Air Passenger Protection Regulations. |
2025-05-01 |
Monetary penalty $2,500 |