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Displaying 151-160 of 160 items.
Porter Airlines (Canada) Limited
(A) On or about January 21, 2024, Porter Airlines (Canada) Limited failed to ensure a member of personnel who may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, received...
Enforcement Actions | 2024-06-21
British Airways Plc
(1) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with disembarking flight BA85, thereby...
Enforcement Actions | 2024-07-17
WestJet
On or about April 25, 2024, at Toronto Pearson International Airport, WestJet failed to provide to a person with a disability any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the...
Enforcement Actions | 2024-08-16
WestJet
On or about November 15, 2023, at Cancun International Airport (CUN), WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination without delay, thereby contravening paragraph 41(1)(c) of...
Enforcement Actions | 2024-11-13
Etihad Airways P.J.S.C.
(A) On or about October 24, 2024 Etihad Airways P.J.S.C. did not set out an air transportation charge (‘’Fuel surcharge’’) under the heading ‘’Air Transportation Charges’’ in the booking system found on the website https://www.etihad.com/en-ca/, thereby contravening subsection 28(3) of the Air...
Enforcement Actions | 2024-11-14
WestJet
(1) On or about September 28, 2024, WestJet failed to provide a service to a person with a disability who uses a mobility aid, by not returning the mobility aid to the person on arrival at the destination, John F. Kennedy International Airport (JFK) without delay, thereby contravening paragraph 41(...
Enforcement Actions | 2024-12-11
Flair Airlines Ltd.
On or about January 3, 2025, at Vancouver International Airport, Flair Airlines Ltd. failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person in proceeding to the boarding area after check-in for flight F8856, thereby contravening...
Enforcement Actions | 2025-04-02
Porter Airlines (Canada) Limited
(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1...
Enforcement Actions | 2025-05-08
WestJet
(A) On or about December 13, 2024, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS2249, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities...
Enforcement Actions | 2025-08-11
WestJet
On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with...
Enforcement Actions | 2026-03-30

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