Agency site

Displaying 11-20 of 676 items.
Travelling
The Canadian Transportation Agency has information and resources to help you to plan your travel. If you run into problems while travelling and cannot resolve them directly with your air carrier, the Agency can help you resolve a wide range of transportation disputes. The Agency has a mandate to...
Web page | 2016-03-31
Acts and regulations
The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. It oversees the very large and complex Canadian transportation system, which is...
Web page | 2019-07-08
Code of Values and Ethics for the Canadian Transportation Agency
1. Introduction 1.1 About our Code The Code of Values and Ethics for the Canadian Transportation Agency outlines the core values and expected behaviours that guide us – as Agency employees and public servants – in all activities related to our professional duties. All federal public servants are...
Publication | 2015-10-06
Accessibility of Non-National Airports System Air Terminals: Code of Practice
Purpose of this Code of Practice This Code contains accessibility standards developed to achieve a minimum level of accessibility for persons with disabilities when using non-National Airports System (non-NAS) air terminals, and sets out what the Agency expects of these air terminal operators when...
Publication | 2016-01-21
Reopening of Decisions or Orders – Agency Policy
The Canadian Transportation Agency (Agency) is a quasi-judicial tribunal governed by its enabling legislation, the Canada Transportation Act, S.C. 1996, c. 10, as amended (the CTA). Once the Agency has reached a final decision in respect to the matter that is before it, that decision cannot be...
Publication | 2015-10-06
Requirements for the public inspection of air tariffs
The public has the right to review an air carrier's tariff and carriers must ensure that they can readily do so upon request. Every air carrier that sells publicly-available air transportation to, from and within Canada must meet these 3 requirements. 1. Post their tariffs on their...
Web page | 2014-04-07
Inspections, investigations and compliance verifications
Enforcement actions Resources Summary of enforcement actions taken by the Agency Notice to industry: Enforcement of the all-inclusive air price advertising regulations Is your air carrier licensed? The Agency favours a collaborative approach...
Web page | 2015-08-26
Training videos on how to assist persons with disabilities
Federal transportation providers and terminal operators are required to train their staff and contracted personnel on how to assist persons with disabilities. The standards for these services are set out in the Accessible Transportation for Persons with Disabilities Regulations, Personnel Training...
Web page | 2016-04-13
Annotated Dispute Adjudication Rules
Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
Interline Baggage Rules for Canada: Interpretation Note
Effective for tickets issued on or after April 1, 2015. Disclaimer The Canadian Transportation Agency (Agency) is the economic regulator of Canada’s federal transportation network. It publishes Interpretation Notes to provide information and guidance on provisions of the Canada Transportation Act...
Publication | 2015-10-02

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