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Removing Communication Barriers for Travellers with Disabilities: Code of Practice
Purpose of this Code This Code contains accessibility standards developed to improve the communication of transportation-related information for persons with disabilities on a systemic basis as they use the federal transportation network. While this Code focuses on the information needs of...
Publication | 2016-03-31
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
Procedures and Principles With Respect to Oral Hearings
Part 1: Background and Purpose Background Most dispute adjudication cases before the Agency will proceed by way of written pleadings. Where this is the case, parties do not appear in person before the Agency, but instead submit their evidence and arguments in writing. In some cases, however, the...
Web page | 2016-01-06
Best Practices for Providing Assistance to Customers with Disabilities: A Resource Tool
Introduction Transportation service providers are required to assist their passengers with disabilities and are guided by the Canadian Transportation Agency's accessibility standards (including regulations and codes of practice), which help ensure that air and federal rail, ferry and bus services...
Publication | 2016-03-10
Privacy impact assessment – Case management system
Executive summary Background The Canadian Transportation Agency (Agency) is an independent, quasi-judicial tribunal and economic regulator. It makes decisions and determinations on a wide range of matters involving air, rail and marine modes of transportation under the authority of Parliament, as...
Web page | 2016-02-22
Chair and CEO Scott Streiner addresses the National Aviation Council of Canada on April 21, 2016
Check against delivery Ottawa, Ontario April 21, 2016 Scott Streiner speaking at the NACC symposium Good morning everybody. It's a pleasure to be here with you this morning. This is actually the first speech that I'm delivering in my role as Chair and CEO of the CTA, and it's nice...
Speeches | 2016-04-27
Statistics 2015-2016
 Table of contents Overview Total rulings by Members Disputes resolved by the Agency Fostering compliance Providing consumer protection for air passengers Air travel complaints accepted for facilitation Number of complaints resolved (by carrier...
Web page | 2017-02-10
Compliance Report: Montréal-Pierre Elliott Trudeau International Airport
Background The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from air and federal rail, ferry and bus services and facilities. It seeks to remove these obstacles by: administering regulations and...
Publication | 2016-06-08
Chair and CEO Scott Streiner addresses the Economic Club of Canada on May 26, 2016
Check against delivery It’s a pleasure to be here today, 10 months after I assumed leadership of the Canadian Transportation Agency. That’s still early enough, I think, to look at the organization and issues before it with fresh eyes, but long enough to have developed some views and plans. I would...
Speeches | 2016-05-27
Accessible transportation regulations
Most provisions of the – over 200 – are now in force. More complex provisions are being phased-in over two years until 2022. The ATPDR have been amended to correct errors and inconsistencies so that the ATPDR are as clear as possible. In addition, the Canadian Transportation Agency Designated...
Consultation | 2016-05-31

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