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(A) On or about March 10, 2023, at or near Toronto Pearson International Airport (CYYZ), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA5634, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-03-31
Newfoundland and Labrador
Consumer Affairs Officer
Department of Government Services and Lands
P.O. Box 8700
2nd Floor, West Block
St. John's NL
A1B 4J6
Tel.: 709-729-2600
Fax: 709-729-3205
Web site: www.gov.nl.ca/gs
Prince Edward Island
Department of Consumer...
Web page | 2023-03-27
(1) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations...
Enforcement Actions | 2023-03-27
(1) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Public area of the terminal (Multi-Level parking lot, Arrivals level), thereby contravening paragraph 227(1)(a) of the...
Enforcement Actions | 2023-03-27
Background
Opening Remarks from Tom Oommen, DG Analysis & Outreach, Canadian Transportation Agency
Chair, I would like to thank the Committee for the invitation to appear today.
As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer...
Web page | 2023-03-15
Context
Related content
Accessibility Standards for CTA - CSA Group
B651-18 - CSA Group
CSA/ASC B651:23 - CSA Group New
CAN/CSA-B651.2-07 (R2022) - CSA Group
ASME A17.1-2016/CSA B44-16 - CSA Group
The Accessible Transportation for Persons with...
Web page | 2023-03-14
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the...
Enforcement Actions | 2023-03-10
(A) On or about May 31, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from San Francisco, California, USA (KSFO) to Toronto, Canada (CYYZ)...
Enforcement Actions | 2023-03-10
Read the pdf (651 KB)
Message from the Chair and Chief Executive Officer
The last few years have seen the Canadian Transportation Agency (CTA) expanding the regulatory framework for which it is responsible, particularly with respect to air passenger protection and accessibility of the...
Publication | 2023-03-09
(1) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 1 on the Arrivals level, thereby...
Enforcement Actions | 2023-03-03