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(1) On or about March 12, 2024, the Edmonton Regional Airports Authority failed to identify, by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the public area of the terminal (north of Door 1, Arrivals level), thereby contravening paragraph 227(1...
Enforcement Actions | 2024-05-06
(A) On or about April 2, 2024 Bermudair Limited advertised the price of an air service on the website https://www.flybermudair.com/en without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(...
Enforcement Actions | 2024-04-25
(A) On or about April 2, 2024, 2320127 Ontario Inc. carrying on business as Slate Falls Airways advertised the price of an air service on the website https://www.slatefallsair.com without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian...
Enforcement Actions | 2024-04-25
(A) On or about April 13, 2024, British Airways Plc failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act.
Enforcement Actions | 2024-04-19
(A) On or about August 18, 2023, Air Canada failed to ensure that a member of personnel who has received training required by Part 1 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) also received, at least once every three years, refresher training that is suitable...
Enforcement Actions | 2024-04-15
(1) On or about September 21, 2023, at Winnipeg Richardson International Airport (YWG), Flair Airlines Ltd. failed to assist a passenger with a disability, who travelled on Flair Airlines Ltd. flight F8856 and had requested assistance in proceeding to the general public area, thereby contravening...
Enforcement Actions | 2024-04-11
(A) On or about October 11, 2023, at Dublin Airport, WestJet failed to permit a person with a disability to board in advance of other passengers, on flight WS5, when the person had requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and...
Enforcement Actions | 2024-04-08
(A) On or about January 4, 2024, at Toronto Pearson International Airport (CYYZ), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F81602, thereby contravening subsection 13(4) of the Air Passenger Protection...
Enforcement Actions | 2024-03-27
(A) On or about October 2, 2023, Skyways Charter LLC operated an air service using a Cessna Citation X bearing registration N626CT from Van Nuys, California, United States (VNY) to Toronto, Ontario, Canada (CYYZ) without holding a licence issued under Part II of the Canada Transportation Act (CTA)...
Enforcement Actions | 2024-03-19
(1) On or about December 22, 2023, at Vancouver International Airport (YVR), Horizon Air Industries, Inc. failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number QX2244, the compensation to which they may be...
Enforcement Actions | 2024-03-01