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Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
CTA Air Travel Complaints
If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Notice Requirements - Air Passenger Protection Regulations
New signage requirements effective December 15, 2019.
Source: A Guide Communicating Key Information to Passengers: A Guide.
For their flights to or from an airport in Canada, airlines must ensure that the standard notices are...
Web page | 2019-12-09
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following:
Contact your travel agent or transportation providers as soon as possible to make alternative arrangements.
If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
Watch the ASL videos
December 3, 2019
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Chapter 1—Small Transportation Providers
The Canadian Transportation Agency (CTA) is...
Web page | 2019-12-03
Audio of the short version of our consultation paper
General summary
ASL version - General summary
This is an American Sign Language (ASL) video with no audio
End of ASL video of Consultation Paper - General summary - New rules to help travellers with disabilities...
Web page | 2019-12-03
Instructions
If you are a shipper applying for LHI and we accept your application, we will put the application and all supporting documents you send us on the Canadian Transportation Agency (CTA) public record. This means the information will be available to the public on request, or could be made...
Web page | 2019-10-15
Instructions
If you are a shipper applying for LHI and you want someone from outside your company, who is not a lawyer, to represent you in the LHI adjudication, you must formally authorize that person to be your company's representative. You must also send us the authorization document. You can...
Web page | 2019-10-15
Instructions
As the shipper applying for Long-Haul Interswitching, you must make an undertaking to the Local Carrier. The undertaking is your company's commitment to respect the terms of the LHI order, if you get it. As part of this, you commit to move the traffic with the Local Carrier between...
Web page | 2019-10-15
Before you apply for LHI, you must check that you are eligible for this type of service. There are two steps:
Step 1: Check that you meet the basic requirements for eligibility.
Step 2: Check that nothing about your situation makes you ineligible.
Disclaimer: This document is a reference tool...
Web page | 2019-10-15