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Accessibility at the Canadian Transportation Agency
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates. The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2026-01-06
Accessibility feedback process at the Canadian Transportation Agency
Read the pdf (326 KB) Watch the American Sign Language (ASL) videos Introduction ASL version of Introduction This is an American Sign Language (ASL) video with no audio Continue to the next video: How to provide feedback   The Canadian...
Web page | 2023-05-05
Departmental Plan 2023-24 - Gender-based analysis plus
Gender-Based Analysis Plus (GBA+) Applicability All departments must complete the GBA Plus supplementary information table. Even if GBA Plus is deemed not relevant to a department’s programs, the department must complete the table and explain how GBA Plus is not relevant. Institutional GBA Plus...
Web page | 2023-01-20
Help for Shippers
Shippers have a right to access railway services in Canada under the Canada Transportation Act. This right is the Common Carrier Obligation and is a defining principle of Canadian freight rail service. We support shippers by: monitoring railway company level of services, providing assistance...
Web page | 2023-01-23
Submitted comments on the preliminary decision about traveling with an emotional support animal
Notice of extension The Canadian Transportation Agency (Agency) accepts that Via Rail, WestJet, Air Canada, Air France, the National Airlines Council of Canada, the International Air Transport Association and Airlines for America require more time to file submissions to justify why the Agency...
Web page | 2023-02-13
Air travel complaints per 100 flights – by airline – Apr 2022 to Dec 2022
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
Air travel complaints per 100 flights – by airline
Overview This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines. The Air travel complaints data is compiled by the CTA and will be...
Web page | 2025-11-28
Departmental Plan 2023–24 - Supplementary Information Tables
Gender-Based Analysis Plus (GBA+) Applicability All departments must complete the GBA Plus supplementary information table. Even if GBA Plus is deemed not relevant to a department’s programs, the department must complete the table and explain how GBA Plus is not relevant. Institutional GBA Plus...
Web page | 2023-02-10
CSA Group - Accessibility Standards for CTA
Context Related content Accessibility Standards for CTA - CSA Group B651-18 - CSA Group CSA/ASC B651:23 - CSA Group New CAN/CSA-B651.2-07 (R2022) - CSA Group ASME A17.1-2016/CSA B44-16 - CSA Group The Accessible Transportation for Persons with...
Web page | 2023-03-14
Standing Committee on Transport, Infrastructure and Communities – November 28, 2022
Background Opening Remarks from Tom Oommen, DG Analysis & Outreach, Canadian Transportation Agency Chair, I would like to thank the Committee for the invitation to appear today. As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer...
Web page | 2023-03-15

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