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Displaying 381-390 of 558 items.
Departmental Results Report: United Nations 2030 Agenda for Sustainable Development and the Sustainable Development Goals
UN Sustainable Development Goals (SDGs) Goal 12. Ensure sustainable consumption and production patterns 2021‒22 Planned initiatives The CTA will continue to take action to embed environmental considerations into public procurement, in accordance with the federal Policy on Green Procurement....
Web page | 2022-12-02
Departmental Results Report: Gender-based analysis plus
Section 1: Institutional GBA Plus Capacity The Agency continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core values are...
Web page | 2022-12-02
Context - Summary of the evidence received by the Agency on ESAs in 2019
On June 25, 2020, the Canadian Transportation Agency's (CTA) new Accessible Transportation for Persons with Disabilities Regulations (ATPDR) came into force. They establish modern legally binding requirements for accessible services, technical standards for equipment, communications, training, and...
Web page | 2022-12-07
Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
Overview This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline. Context The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
Case Status
Case status The status of most cases may be checked online, including: Air travel complaints Accessibility complaints Rail and marine complaints We review each case using the information provided by you and the service provider. We continue to receive a high number of new complaints....
Web page | 2022-12-21
Accessibility at the Canadian Transportation Agency
Note: this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates. The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this...
Web page | 2026-01-06
Accessibility feedback process at the Canadian Transportation Agency
Read the pdf (326 KB) Watch the American Sign Language (ASL) videos Introduction ASL version of Introduction This is an American Sign Language (ASL) video with no audio Continue to the next video: How to provide feedback   The Canadian...
Web page | 2023-05-05
Departmental Plan 2023-24 - Gender-based analysis plus
Gender-Based Analysis Plus (GBA+) Applicability All departments must complete the GBA Plus supplementary information table. Even if GBA Plus is deemed not relevant to a department’s programs, the department must complete the table and explain how GBA Plus is not relevant. Institutional GBA Plus...
Web page | 2023-01-20
Help for Shippers
Shippers have a right to access railway services in Canada under the Canada Transportation Act. This right is the Common Carrier Obligation and is a defining principle of Canadian freight rail service. We support shippers by: monitoring railway company level of services, providing assistance...
Web page | 2023-01-23
Submitted comments on the preliminary decision about traveling with an emotional support animal
Notice of extension The Canadian Transportation Agency (Agency) accepts that Via Rail, WestJet, Air Canada, Air France, the National Airlines Council of Canada, the International Air Transport Association and Airlines for America require more time to file submissions to justify why the Agency...
Web page | 2023-02-13

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