Notices of Violations issued by CTA's enforcement officers
Statistics
| 2026-2027 (year to date) | 2025-2026 | 2024-2025 | 2023-2024 | 2022-2023 | |
|---|---|---|---|---|---|
| Notice of Violation – with Administrative Monetary PenaltyNote 1 | 8 | 37 | 52 | 74 | 33 |
| Notice of Violation – with Warning Note 2 | 0 | 0 | 0 | 0 | |
| Total amount of Administrative Monetary Penalties Note 1 | $185,400 | $1,429,350 | $1,586,610 | $1,233,430 | $725,380 |
List of Notices of Violations
This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.
Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.
Download all notices | Regulated entity | Contravention | Date of Issuance | Penalty |
|---|---|---|---|
| Porter Airlines (Canada) Limited |
On or about October 14, 2025, Porter Airlines (Canada) Limited advertised the price of an air service on the website facebook.com without including the point of origin of the service and whether the service is one-way or round-trip, thereby contravening paragraph 28(1(b) of the Air Passenger Protection Regulations. |
2025-10-23 |
Monetary penalty $10,000 |
| Sky One Holdings, LLC. |
(A) On or about August 30, 2024, Sky One Holdings, LLC, carrying on business as Privaira, operated an air service using a Learjet type aircraft bearing registration N405DC from Boca Raton, Florida, United States (BCT) to Toronto, Ontario, Canada (YYZ), without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA. (B) On or about September 20, 2024, Sky One Holdings, LLC, carrying on business as Privaira operated an air service using a Falcon type aircraft bearing registration N950FJ from Montréal, Québec, Canada (YUL) to Fort Pierce, Florida, United States (FPR), without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA. (C) On or about November 25, 2024, Sky One Holdings, LLC, carrying on business as Privaira, operated an air service using a Challenger type aircraft bearing registration N604BC from Fort Lauderdale- Hollywood, Florida, United States (FLL) to Edmonton, Alberta, Canada (YEG), without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening paragraph 57(a) of the CTA. (D) On or about June 20, 2024, Sky One Holdings, LLC, carrying on business as Privaira, operated an international passenger charter, using an aircraft bearing registration N405DC from Montréal, Québec, Canada (YUL) to Nassau, Bahamas (YNN), which was not authorized by the terms and conditions to which its licence is subject, thereby contravening subsection 74(2) of the Canada Transportation Act. |
2025-10-15 |
Monetary penalty $14,000 |
| Société Air France |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection of the APPR. These violations occurred between December 3, 2024, and March 3, 2025. |
2025-10-10 |
Monetary penalty $43,200 |
| Arajet, S.A. |
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), an enforcement officer has issued a notice of violation believing Arajet, S.A. has committed 18 violations, contrary to subsections 5(2), 5(3) and 5(5) of the Air Passenger Protection Regulations, SOR/2019-150 (APPR). These violations occurred between March 3 2025, and June 6, 2025 |
2025-10-01 |
Monetary penalty $32,400 |
| United Airlines, Inc. |
On or about December 16, 2024, at Ottawa International Airport (CYOW), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA4475, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations. |
2025-09-17 |
Monetary penalty $4,500 |
| Bermudair Limited |
(A) On or about September 1, 2025, Bermudair Limited advertised the price of an air service in a marketing email sent by mail@flybermudair.com, without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about September 2, 2025, Bermudair Limited advertised the price of an air service in an advertisement on Facebook without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (C) On or about September 1, 2025, Bermudair Limited provided information in an advertisement in a marketing email sent by mail@flybermudair.com in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service, thereby contravening section 29 of the Air Passenger Protection Regulations. (D) On or about September 2, 2025, Bermudair Limited provided information in an advertisement on Facebook in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an air service, thereby contravening section 29 of the Air Passenger Protection Regulations. |
2025-09-12 |
Monetary penalty $6,000 |
| Air New Zealand Limited |
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to make available, in simple, clear and concise language, on a document on which the itinerary of passengers appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (B) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to provide, in simple, clear and concise language, on a document on which the itinerary of passengers appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (C) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air New Zealand Limited has committed the following 5 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of passengers appears thereby contravening that subsection of the APPR. These violations occurred between September 17, 2024, and March 26, 2025. |
2025-08-29 |
Monetary penalty $24,000 |
| Air India Limited |
(A) On or about June 10, 2025, Air India Limited advertised the price of an air service in an advertisement on Facebook without including whether the service is one-way or round-trip, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. (B) On or about August 15, 2025, Air India Limited advertised the price of an air service in an advertisement on the website airindia.com without including the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection Regulations. |
2025-08-18 |
Monetary penalty $5,000 |
| Delta Airlines Inc. |
(A) On or about February 27, 2025, Delta Air Lines, Inc. failed to provide passenger, affected by the delay of flight DL3897 scheduled on February 27, 2025, the reason for the delay using the available communication method for which he had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-08-13 |
Monetary penalty $5,000 |
| Air Transat A.T. Inc. |
(1) On or about June 7, 2024, Air Transat A.T. failed to make available, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby contravening subsection 5(2) of the APPR. (2) On or about June 7, 2024, Air Transat A.T. failed to provide, in simple, clear and concise language, on a document on which the itinerary of a passenger appears, information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, including their recourse to the Agency, thereby contravening subsection 5(3) of the Air Passenger Protection Regulations. (3) On or about June 7, 2024, Air Transat A.T. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears thereby contravening that subsection of the APPR. (4) On or about April 22, 2024, Air Transat A.T. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears thereby contravening that subsection of the APPR. (5) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Transat A. T. Inc. has committed the following four violations, failed to provide passengers, affected by the cancellation of flights TS715, TS771, TS772 and TS399, scheduled between May 1, 2024 and January 4, 2025, with the information referred to in subsection 13(1) using the available communication method for which they indicated a preference, including a method that is compatible with adaptative technologies intended to assist persons with disabilities, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations. |
2025-08-12 |
Monetary penalty $29,600 |