Agency site

Displaying 1-10 of 365 items.
Contact us
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network. Contact...
Web page | 2023-12-21
Air licensing contacts
... accords.agreements@otc-cta.gc.ca Air licensing contacts air licensing contacts ...
Web page | 2017-05-12
News and Speeches
Media contactMedia relationsE-mail: media@otc-cta.gc.caTel.: 819-934-3448
Web page | 2016-07-18
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
WOW passengers - Important information about cessation of air operations
If you are affected by WOW airlines' bankruptcy, we suggest the following: Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or...
News | 2019-03-28
New or increased charges by NAV Canada
Aircraft operators can appeal new or increased charges by NAV Canada, as outlined in the Civil Air Navigation Services Commercialization Act. You may only appeal if NAV Canada has not followed: the correct principles for new or revised charges; the requirements for giving notice or for...
Web page | 2015-10-20
Information for ticket-holders impacted by major weather events
When severe weather or other uncontrollable events impact your flight and travel dates, you are strongly encouraged to contact your airline, travel agency or tour consolidator as soon as possible to confirm or adjust your travel plans accordingly. Consult the Government of Canada's Hurricane...
News | 2019-09-04
Primera ticket holders – Important information about cessation of air operations
The Canadian Transportation Agency (CTA) is providing the following advice to passengers affected by the cessation of Primera Air's operations on October 2, 2018: If you have purchased a ticket but have not yet travelled, or you are still in transit, you should contact your travel agent or other...
News | 2018-10-03
Lynx Air passengers - Important information about cessation of air operations
If you are affected by Lynx Air's cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who are stranded or who have purchased a ticket for future travel with Lynx Air should contact their travel agent or transportation provider as soon as...
News | 2024-02-27
Canadian Transportation Agency Chair & CEO Scott Streiner to be joined by the Honourable Marc Garneau at YOW to make an important announcement on Air Passenger Protection
Gatineau – December 11, 2019 Scot Streiner, Chair & CEO of the Canadian Transportation Agency (CTA) will be joined by the Honourable Marc Garneau, Minister of Transport, to launch the final provisions of the Air Passenger Protection Regulations. Mr. Streiner and Minister Garneau will be...
News | 2019-12-11

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